2 of 2 people found the following review helpful:
5.0 out of 5 stars
Simple setup - basic features, July 13, 2008
This review is from: D-Link DVX-2000MS-10 VoiceCenter IP Phone System 10-Phone Kit for Response Point (Personal Computers)
We bought this system to replace our aging pbx when we moved. We have 9 employees and this seemed like a good starting place.
The system was simple to install once we understood the requirements. These were not clearly listed anywhere. The way the product sets up:
1. Put in a network cabling set for phones only [rj45 connectors]. They will not run concurrently on the existing network cabling. Run a cable from eqpt room to each phone jack [rj45].
2. Buy a 16 port switch to put in the phone eqpt room. Connect each phone to a port. We bought D-Link DES-1024D 24-Port 10/100 Switch, Rack Mount or Desktop just to keep all eqpt D-Link. This switch requires power.
3. Connect the main port of the switch to the the phone mother box. The mother box requires power.
4. Connect the phone company's terminals [pots, plain old telephone service] to the gateway supplied. If you have more than four incoming lines, you need another gateway [you can have up to 4 gateways for 16 total lines]. Buy the D-Link DVG-3104MS VoiceCenter 4-Port PSTN Gateway for Response Point. Buy std residential phone wire 3ft length with[rj11] connectors at Radio Shack. Throw away the wire that comes with the gateways. 3 of 4 of our wires in each box were bad. Each gateway requires power.
5. Connect the gateway to the mother box.
6. Connect the mother box to the network as if it were a computer on the network.
Now run the software from the tech admin's desktop computer. It is a simple task to read the numbers off each handset and name these handsets and then name the plugs where they are connected [John's phone = sales office 1]. There are other configurations needed to determine if the autovoice answers or new calls are routed to a specific person's desk.
The software will be enhanced I am sure to provide Night Service [special recording] as well as an onscreen view of current phone activity.
Overall, simple to install and easy to use. More enhancements will make it much more powerful. The system is designed to let a low tech person install it and upgrade the software.
[voip is now simply adding a voip carrier on the internet, Vonnage, etc., and making calls]
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