Most helpful critical review
124 of 157 people found the following review helpful
Wow! Worse than useless
on June 22, 2012
So, according to D-Link customer support, the "only problem" with these devices is that they have to be "on the same circuit" to connect.
That's the "only problem", huh? And were there any other problems at the play, Mrs Lincoln?
My house is about 3,000 sq ft and must have 15 separate circuits. The odds of any two rooms being on the same one are...long. In any decent-sized house, what are the chances that two arbitrary rooms will share the breaker? I mean, really?
The "worse than" part is this. The device has a "PowerLine LED" that's supposed to tell you "that the device is connected to the PowerLine Network." On both my units, this LED is glowing a pretty, steady green, which is supposed to mean not only that they are in communion, but are communicating at 80+ Mbps.
Turns out, not so much. According to D-Link tech support, all that LED is really saying is that the device is getting power.
Gee, I thought that's what the "Power LED" was for. Silly, silly me.
What a disappointing waste of time. I'll be requesting my return authorization pretty much the moment after I hit "return" on this review.
I wish I could give it zero stars.
ADDENDUM Turns out it's d-link tech support that's worse than useless, as is the documentation that accompanies the product. Thanks to the managing editor at SmallNetBuilder.com, I learned that PowerLine networks DO in fact work across circuits. He suggested that I reset the adapters to their factory settings and have another go.
Here's where d-link's marvelous documentation comes not play. The quick start that comes with the adapters says NOTHING about how to reset them. The downloadable user's manual says, "Press and hold the button for 1 second to reset to factory default." Yeah, well, no. Doesn't work at all, so's you'd notice. A second call to tech support taught me that the correct reset procedure is instead:
* Plug the adapter in
* Hold the reset button in for 10-20 seconds until the LEDs flash red or orange
* Release the reset button
* Unplug the adapter and leave it unplugged for 20 seconds
* Plug it back in
Just a tad more complicated than, "Press and hold the button for 1 second to reset to factory default." A tad.
Once I reset both adapters and ran through the configuration procedure again, IT WORKED! I'm very pleased with the performance boost, much less so that it took all day to achieve it.
So, d-link's customer service is basically telling people-incorrectly-that their own product is junk. If I hadn't taken one last desperate stab at salvaging the situation by posting to SmallNetBuilder (I'd already printed out the Amazon return authorization) I'd have totally, permanently, and unnecessarily given up on a technology that solves a real problem for me in my big ol' house.
The documentation-what comes with the product and what you can download-is totally misleading on a crucial subject.
And, the PowerLine LED still lies like a rug.
But, the adapters work, and so far work well. If they'd been Apple-like to set up (as part of my network upgrade, I just now replaced an older AirPort Express with a new dual-band one. It took longer to unwrap than to get working), they'd get four or five stars, but I have to subtract somewhere from one to two for the epically crummy tech support and documentation. Be prepared for some frustration if you buy these, but i have to (happily) admit that I'm finally getting my money's worth from our FiOS service.