DELL W4201C 42" High Definition HD Plasma TV

Product Details

• ASIN: B000BVMCHC
• Item model number: W4201C
• Average Customer Review: 2.3 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #292,941 in Electronics (See Top 100 in Electronics)

Customer Reviews

Most Helpful Customer Reviews

19 of 21 people found the following review helpful:

3.0 out of 5 stars 2nd times a charm ??, February 7, 2006

By 

Cyclone Sal "Sal" (Florida) - See all my reviews

This review is from: DELL W4201C 42" High Definition HD Plasma TV (Electronics)

After only 4 months my Dell 42"Plasma HDTV developed a thin line running from the bottom of the screen up about midway high. When I called customer service they told me they would replace the TV with a refurbished model. I had only used my TV on weekends for football games or when watching a DVD, it may have had 100 hours of use. I argued that it wouldn't be fair to replace it with someone elses lemon that had been repaired & maybe had a thousand hours on it! According to the fine print there was nothing I could do about it. After a few weeks the refurbished replacement arrived. I was told to come look at it before the serviceman brought it into my house. Sure enough, the screen was scratched in 2 places & I did not accept it. After many, many calls & faulty information from customer service, I asked to speak to the supervisor & threatened a lawsuit. Finally I was promised a brand new TV as a replacement. I recieved the new TV 9 weeks after I first contacted customer service about the vertical line. I am happy that I recieved a new TV but unhappy that the warranty does not start over with the replacement, it still begins with the original sale! I have never in my life spent that kind of money ($3000) on an item from a catalogue or from viewing it on the internet. Had I bought this TV from a store, I would have been at the counter immediately & recieved my replacement TV much quicker. I spent many hours on the phone during the Christmas holiday speaking with at least 15 different Dell representatives, many of which could not speak English. It was a very aggravating situation to say the least. Never again will I spend that much money on an item without 'test driving' it first.

12 of 13 people found the following review helpful:

5.0 out of 5 stars Perfect TV, crappy price, December 18, 2005

By 

Patrick Davidse "Patrick Davidse" (Reading, PA) - See all my reviews
(REAL NAME)   

This review is from: DELL W4201C 42" High Definition HD Plasma TV (Electronics)

I bought this TV direct from the dell website for much less then offered here (I paid just over $2200 including shipping). I had read reports that the TV had a buzzing sound, which made me a little wary, but it came with a warrenty and a money back promise so I figured I'd give it a try. The buzzing sound DOES NOT exist in my TV, and it has flawless picture and sound. The only thing that irritated me was the inputs which took forever to get working correctly, but with a little patients everything worked out. I do believe the only downside to the TV now is the annoying volume bar, which after you change the volume on the TV seems to stay there forever. Hardly something that should make or break your decision to get this TV.

2 of 2 people found the following review helpful:

5.0 out of 5 stars It's a great item, July 11, 2006

By 

Marcos Robles "marconi" (Tucson, Arizona) - See all my reviews
(REAL NAME)   

This review is from: DELL W4201C 42" High Definition HD Plasma TV (Electronics)

There are many features incluided in this plasma item by great price.
The great image quallity, picture in picture options, native resolution, terrific sound, package of inputs and outputs, etc. are just a few things that you will have with this television.

ENJOY IT!!!