Customer Reviews

DUNLOP Aerogel 4D 200 16 x 19 Pre-Strung Racquet 4 3/8 Grip

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bought Dunlop aerogel 200 plus last year October at sports authority.
The racquet it self is pretty good with very good control and pretty decenty power.
But couple month ago the frame just snapped right above the neck joint section.

Since the all racquet has one year warranty, i called the dunlop sports US Custormer support
try to report the defect. The lady(i guess her name is Patcy???) at first told me,
i should returned the racquet to Sports Authority and they'll work through the return Autorization with them. Couple days later i brought my racquet to SA and they told me they don't deal with the warranty once the racquet seal is opened. But after i explained the reason, the lady (Diana) promise
to send the racquet back to Dunlop if she can get RA(Return Authorization #) from dunlop.

Later, i call Dunlop Patcy again and left the message asking her call me back or call SA directly.
but this never happened for 2 weeks. Then i call Patcy(dunlop) again, this time she said they are
in the middle of inventory check. so they can't give out the the RA. She told me to call back next week. A week later, i call her again and she is not answering and i left my number ask her call me back. She never did. last week, i called her again and she is not answering and her coworker just told me they don't deal with individual, period. As a little individual customer, i'm totaly frustrated.

I have played tennis for more than 30 years, i have deal with Prince and Head one time each 10 years ago, never have any problem.

Dunlop used to be one of the popular raquets in 80s, but start to downgrading late 90s, i guess its customer service may have the huge impact on this. Although i still like their racquets but for sure
from now on my family won't buy any dunlop racquets anymore. i'll tell all my friends don't buy any dunlop racquets.

It comes with a Dunlop racquet bag and dampener. Right off the bat, the cosmetic is awesome. I play with a Kpro tour and since I couldnt find it anymore, the specs of this one looked similar. Once I played with it, it is a lot different. Swing weight is pretty high with a balance I would say around 4pts. Not too head light so swinging takes a lot of power. Power is really low but it is great for one handed backhands and flat serves. Stays put on heavy shots because of the balance. Comes with cheap crappy Dunlop strings. Grip is more square then I would like. I had to use two replacement grips to get the grip more rounded. The squareness of it was leaving blisters from the edges. Other then that, great 4.0+ control racquet. 16x19 gives a little bit more spin but with a headsize of 95, its all control. Great solid feel