HP 16X DVD±RW Dual-Layer LightScribe External Hard Drive ( DVD640RE )

by LITE-ON

Product Details

• Shipping Weight: 5.8 pounds
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B0009PLNNE
• Item model number: DVD640RE
• Average Customer Review: 1.0 out of 5 stars  See all reviews (2 customer reviews)
• Date first available at Amazon.com: December 7, 2005

Customer Reviews

Most Helpful Customer Reviews

15 of 18 people found the following review helpful:

1.0 out of 5 stars Christmas Day Coaster Burner - Won't read or write CDs, December 26, 2005

By 

Wireless Tech (Virginia, United States) - See all my reviews

This review is from: HP 16X DVD±RW Dual-Layer LightScribe External Hard Drive ( DVD640RE ) (Personal Computers)

Well, this has been a fun addition to Christmas Day - making CD coasters and spending time on a worthless call to outsourced tech support. HP must be getting so many calls on these units that they've established a call center number specifically for this DVD burner unit.

The only good thing about the call to this tech support outfit was the answering the call was a native english speaker. And I guess he was upfront saying you had to be careful choosing the firmware updates because HP uses a number of manufacturers for this drive -- and the wrong manufacturer firmware will really cause problems if you load it.

After reading through a bunch of stuff, he said (1) I needed to go to the HP site and choose a firmware upgrade and (2) I need to use specific cd manufacturers as the drive doesn't work with several. There is no 2nd tier support for the next three days due to Holidays. When I asked to speak with supervisor, he put me on hold for a long time and later returned saying the supervisor wasn't available. He also was not able to give me a ticket number for this call.

3 of 3 people found the following review helpful:

1.0 out of 5 stars hope you don't need hp support, January 8, 2007

By 

J. ALLEN "photog6" (TEXAS) - See all my reviews
(REAL NAME)   

This review is from: HP 16X DVD±RW Dual-Layer LightScribe External Hard Drive ( DVD640RE ) (Personal Computers)

HP support should be called non-support. I have bought a lot of HP products in the past but have always been lucky enough to have them all hold up through the warranty period until now. Bought a Pavilion Media Center PC with lightscribe and less than 5 months later the lightscribe dvd died. Do the get me a replacement or just a run around? You got it....the run around. I will never and I advise everyone else not to buy from HP until they can prove to stand by their warranties.