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Damage Control: Why Everything You Know About Crisis Management Is Wrong Hardcover – April 19, 2007

ISBN-13: 978-1591841548 ISBN-10: 1591841542 Edition: First Edition

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Product Details

  • Hardcover: 224 pages
  • Publisher: Portfolio Hardcover; First Edition edition (April 19, 2007)
  • Language: English
  • ISBN-10: 1591841542
  • ISBN-13: 978-1591841548
  • Product Dimensions: 8.7 x 5.8 x 0.9 inches
  • Shipping Weight: 5.6 ounces
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (20 customer reviews)
  • Amazon Best Sellers Rank: #165,273 in Books (See Top 100 in Books)

Editorial Reviews

Review


A mandatory read for any corporate person who is facing a gut-wrenching crisis now or is likely to one day - which of course means just about everybody. -- Stanley Bing


I do this kind of stuff for a living, and this book gave me chills. Corporate executives pay consultants fifty grand a month for advice a whole lot less intelligent and compelling than this. Now for just a few bucks they can get this book, put it under their pillows, and sleep well at night, if they sleep at all. -- Gil Schwartz, executive vice president, CBS Corporation

--This text refers to the Paperback edition.

About the Author

Eric Dezenhall is the founder and CEO of Dezenhall Resources, one of the nation’s leading crisis management firms. He represents many clients in industries such as consumer products, entertainment, law enforcement, health care, and pharmaceuticals.

John Weber is the president of Dezenhall Resources.


More About the Author

Eric Dezenhall is an author and damage control expert based in Washington, D.C. He is the CEO of Dezenhall Resources, a nationally recognized high-stakes communications firm. He frequently lectures in academic and business circles, and regularly appears as a damage control expert in the international media. He has appeared on network television and radio outlets including NPR, CNN, FOX, CNBC, and MSNBC; and has been quoted in publications including Fortune, USA Today, Forbes, and the Washington Post. He has written for the New York Times, the Wall Street Journal, Business Week, the Los Angeles Times, and USA Today and is a regular contributor to the Daily Beast and Huffington Post. He was named one of Business Insider's 25 most influential PR People Behind the Scenes of Corporate America.

Eric is the author of nine books, including three non-fiction texts on crisis communications and corporate witch hunts, entitled Damage Control: How to Get the Upper Hand When Your Business is Under Attack (Portfolio, 2007) and Nail 'Em! Confronting High Profile Attacks on Celebrities and Businesses (Prometheus Books, 1999), both of which have been widely cited in business, media and academic circles. His third novel, Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal (12 Books, October 2014), explores how once-powerful people, organizations and brands are easily brought down by the seemingly powerless through a media and internet that feed almost exclusively on destructive information. The book highlights new, often counter-intuitive strategies for fighting back. He is also the author of six novels: Money Wanders (St. Martin's, 2002), Jackie Disaster (Minotaur, 2003), Shakedown Beach (St. Martin's, 2004), Turnpike Flameout (St. Martin's, 2006) and Spinning Dixie (St. Martin's, 2007). His sixth novel, The Devil Himself (Thomas Dunne, St. Martin's, 2011), deals with the collaboration between the U.S. Navy and organized crime during World War II to secure American ports from Nazi attack.

As an investigative writer, Eric wrote articles about the newly discovered diaries of the late mobster Meyer Lansky, which appeared in the Los Angeles Times Syndicate, the Baltimore Sun, The New Republic, and Ethical Corporation. A documentary he co-produced on organized crime aired on the Discovery Channel.

Eric is a graduate of Dartmouth College, where he studied political science and the news media. He serves as a Trustee of the Institute for Responsible Citizenship, an organization devoted to fostering educational and career opportunities for outstanding young African-American men. Eric was a founding member of the Board of Directors of the National Ovarian Cancer Coalition. He lives near Washington, D.C., with his family.

Customer Reviews

4.6 out of 5 stars
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The book was well written and easy to read.
Anne B. Duggan
This book--Damage Control--is real-world insight, with guidance useful to any corporate or organizational leadership team.
E. Bruce Harrison
Unlike many business books, Weber and Dezenhall give specific, practical advice about crisis management.
Book Fan

Most Helpful Customer Reviews

14 of 16 people found the following review helpful By Amazon Customer HALL OF FAMETOP 100 REVIEWERVINE VOICE on May 16, 2007
Format: Hardcover
Obviously, avoiding damage is preferable to managing it but that is not always possible. Then what? In this volume, Eric Dezenhall and John Weber share everything they have learned about crisis management, explaining to their reader "why everything you know about [it] is wrong." I presume to suggest that you ignore the book's subtitle's hyperbolic presumption and focus on what can be learned from the material that Dezenhall and Weber provide. Also, while reading the book, keep in mind Voltaire's admonition to cherish those who seek the truth but beware of those who find it.

I presume to suggest two separate but related approaches: Be alert to how damage is most effectively managed once it occurs, of course, but also be alert to the lessons learned post-damage so that it can be avoided - or its impact can at least be reduced -- in the future. In this context, I am reminded of an anecdote that Anne Mulcahy (Xerox CEO) frequently shares. Specifically, some advice she once received from Albert C. Black, Jr. (president and CEO of On-Target Supplies & Logistics): "When everything gets complicated and you feel overwhelmed, think about it this way: You gotta do three things. First, get the cow out of the ditch. Second, find out how the cow got into the ditch. Third, make sure you do whatever it takes so the cow doesn't go into the ditch again.
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7 of 8 people found the following review helpful By Michael P. Maslanka on April 24, 2007
Format: Hardcover Verified Purchase
This excellent book says that today's crisis management is fixated on making nice with those who would harm you and it is wrong, wrong,wrong. Yes, J and J did a great job with the Tylenol tampering but it was a victim of a nut. The template of what they did does not work, or so Dezenhall argues, with a crisis where you have an enemy. What to do? Figure out of the company has a backbone to fight(if not. throw in the towel); preach to the choir(rally your allies); manage the media(Wendy's told the media you can interview our execs but stop showing the finger); and, above all.like all good trial lawyers know, come up with an alternate belief system, a plausible and different scenario for what occured; don't use the default of apology when you have nothing to apologize for.(a la pepsi and the purported syrgines in the pepsi cans. The book is direct, well written, and short.
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3 of 3 people found the following review helpful By iheartbooks on May 3, 2007
Format: Hardcover Verified Purchase
As Dezenhall says, in advocating (rightly) a campaign-style approach to crises, "The fundamental difference is that the political model assumes the threat of motivated adversaries that want to torpedo you." Indeed!

This book is elegantly written, refreshing for a business book. I highly recommend it to corporate executives and flacks everywhere.
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1 of 1 people found the following review helpful By SL on March 8, 2013
Format: Paperback Verified Purchase
Eric is one of the top crisis communicators in the country and does a great job of breaking down crisis and explaining how they can be approached. This is a must have for any CCO.
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1 of 1 people found the following review helpful By Sgtrockb on February 18, 2013
Format: Hardcover Verified Purchase
As with any book written by an "expert", I look at their opinions as somewhat biased. That being said, the author did provide another perspective and some great insight to the topic of crisis management. I would buy this book again.
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1 of 1 people found the following review helpful By LBCF776 on February 8, 2011
Format: Paperback Verified Purchase
Loved this book. This was my textbook for my graduate class: Crisis Comm. It was really interesting. Plus, it was easy to read and had funny portions. I had the pleasure of meeting Eric Dezenhall as a guest lecturer and he was really amazing. He had so many good pointers and additional advice. I hear he may be writing a second edition. Lets hope so!
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Format: Hardcover
I like the perspective of the author regarding crisis management. I agree that it is a PR problem but it can not be solved by PR people. This book will give you a strategy to solve many problems in life. You do not have to be a multi-billion-dollar company CEO to implement the knowledge you will receive from this book. If I can re-name this book in my own way, I'd call "Perception Management" because that's exactly what it is all about in my point of view.

Now, the thing I don't like about this book is the cynical attitude of the owner towards public. Pretty much the author set the tone that public complain and public scrutiy always have a financial motive or dark motive behind the movement which I think it is not true. You can sense it by the way he has explained it at the conclusion of the book.

Overall it is a great reading material for any one who is pursuing a skill in Leadership.
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Format: Kindle Edition Verified Purchase
Damage Control is a well written, practical book for organizations that may be faced with a crisis. The authors have done an excellent job covering the issues and providing practical solutions. The stories from the trenches of defending corporate America are very interesting, too. The only shortcoming of the book is the huge extent to which the authors have swallowed their own propaganda about how multinational corporations are persecuted at the hands of big, bad consumer activists and the media. It's clear where their money and experience have come from, which is fine, but don't expect readers to start shedding tears for oppressed corporations.
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