Customer Reviews

Danby 34 Bottle, Built-In Wine Cooler (Black) (34.06"H x 15"W x 24.75"D)

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

We purchased the Dancy 54 Bottle Wine Cooler in stainless steel and within 4 months of operation, the unit ceased to cool and one side overheated.

As Danby claims to have a one year warranty, we called Danby and found that since we had purchased the cooler at the beginning of our remodel and did not install the unit until the renovation was complete, the warranty would not be honored as we were a mere two weeks past our warranty expiration date.

We let Danby know that the unit had only been in use for under four months, whereupon we asked if Danby would not honor the warranty, would they at least sell us another unit at cost, at which point Danby stated that they would not. Too bad, so sad, you'll just have to fork up another $900.00 for another unit, sucker.

PLEASE NOTE that you cannot get Danby wine or beverage coolers serviced, states Danby customer service, as they are "contained units" which means the entire unit has to be replaced under warranty, not just the cooling elements. If it breaks during the first year, they will OSTENSIBLY send you a new unit. But who knows if they will even honor their one year warranty, based upon their reluctance to handle the simplest of customer service issues with us. It took days to get to a representative and even then they completely refused to stand behind their product.

After several tries with Danby customer service to no avail, we contacted the President of Danby, whom we were sure would make this situation right but were completely ignored. I'll bet he gets a lot of calls and mail about this very thing. Do yourself a favor and save on shipping - put $900 IN A PILE AND BURN IT rather than buy any Danby product. Better yet, buy another brand, as we did. Our new cooler works just fine and it can be repaired if it breaks, as it is 21st century technology. Our new unit was cheaper, too, and is better looking.

Come on! It's a little fridge, not rocket science, and they can't get a $900 wine cooler to work for more than four months without breaking down? I'd be interested to hear from any other Danby wine cooler purchasers as I have a suspicion that these units are manufactured to meet planned obsolescence of approximately one year as a means of bilking the consumer.

Yes, you heard me, Danby, if you read these reviews: Your customer service reps were too practiced in their denial of warranty coverage for us to believe that this is an uncommon occurrence. We'd also like to hear from you, Danby, since we've not received a reply to any of our communications for several months now.

CAVEAT EMPTOR!

I'd never buy another Danby wine cooler. I can't beleive how loud this unit is. It is so bad, I have to unplug it when we have company as it is too distracting.

Don't buy one of these -- I received one that was DOA. I could actually see where the copper line coming out of the compressor wasn't connected. Danby wanted to send someone out to fix it. They gave me three "authorized repair" phone numbers in the Bay Area, but none of them would come to San Francisco. After going back and forth between Danby and the retailer, finally the retailer took it back and send me a new one that works for now.

Terrible quality. Even worse customer service by Danby.

Not happy with the wine cooler. It is too loud, with disturbing humming in the kitchen.
Otherwise, the shelves are little tight for the mentioned number of bottles to be stacked.
Item looks somewhat "cheaply made" and flimsy.

I installed this wine cooler where I had an existing 15' cabinet/drawer. Install was easy, the fitment is great. It doesn't make much noise while running, about the same as a regular fridge. It's packed with lots of useful features such as: roller shelves, temp display with digital readout, reversable door, lockable door, LED lighting, etc. We are very happy with it.