The item arrived on time, but it was delivered on its side, when the box clearly stated to keep it on its end. All parts were there. When I plugged it in the first time, the digital display failed to work properly. It would turn on, but the temp. reading was never correct, and the humidity level never changed. I have used it on and off throughout the summer. It has managed to extract approximately 1/4 cup of liquid from my laundry room over a period of months.
Of course, there are no geographically close repair areas. I was very excited about the product and all it's positive reviews on Amazon, but knowing what I know now, I would have bought from a local store, insuring a USEFUL warranty with easy return and repair or replacement.