Presents a framework for approaching and resolving the crises that arise in Japanese subsidiaries in the US, consisting of a seven-step conflict resolution model encompassing problem clarification, cultural and organizational exploration, and organizational integration. The model is applied in case
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5.0 out of 5 stars
An excellent resource for dealing with culture conflict,
By A Customer
This review is from: Danger and Opportunity: Resolving Conflict in U.S.-Based Japanese Subsidiaries (Hardcover)
There are so many good things about this book I hardly know where to begin. I suppose clarity and credibility are its two major virtues. Instead of describing people, saying what people are 'like', it contents itself with showing what happens when the stage is set for cultural conflict. What people are 'like' then emerges almost as a by-product, and this is the way it should emerge. The fact that these are authentic incidents is what makes them credible to business people, who also want to know what to do when faced with situations like the ones described. This is perhaps the greatest advantage of the book: it shows not so much what 'to do'. But it shows what was done, and what can be done, and then leaves it to the reader. In doing so, it provides him with a rich and flexible tool for dealing with cultural conflict and embellishes this with an entire array of facilitating techniques for implementation. This framework is transferable to other kinds of cultural conflicts as well as to kinds of conflict other than cultural. For me, this book represents nothing less than the wave of the future in understanding and dealing with culture conflict. Just by the way, it helps an awful lot if a book reads well. This one reads like a thriller, and a good one at that.
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