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17 of 17 people found the following review helpful:
1.0 out of 5 stars
Quirky and Unreliable, November 6, 2005
This review is from: Datapilot Cell Phone Data Transfer Suite Lg Usb (Wireless Phone Accessory)
I purchased the DataPilot software within days of purchasing my new LG PM-325 phone and was excited about the advertised ability to keep my mobile phone's calendar and phonebook synchronized with those in Microsoft Outlook. What I didn't expect is a quirky and unreliable product that would cause me far more frustration than having to manually synchronize that data. Here are the problems I've encountered attempting to run this under Windows XP Professional (these may or may not be universal issues): 1. In addition to the phonebook entries in my phone, I also have a separate set of voicedial numbers. Uploading phonebook data to the phone causes voicedial numbers to be changed and/or deleted. The first time I noticed this was when DataPilot changed the voicedial number associated with my voicemail to that of my university newspaper. Other times, voicedial numbers were simply deleted, causing me to look like an idiot trying to tell to the phone to call an entry that no longer existed. 2. Contacts uploaded to the phone for Outlook had email addresses randomly shuffled. If a contact did not have an email address in Outlook, for instance, it might show up in my mobile phone with an email address of some other seemingly random contact. This can be awkward when attempting to send an email to a contact and having it go to the wrong person. 3. I've consistently had problems with the software working properly -- and this is my biggest gripe with the software. I use DataPilot with my laptop and therefore am constantly having to connect and disconnect the USB cable. Sometimes things will work fine and then other times DataPilot will malfunction with a Windows error that says "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I'll then have to completely uninstall and reinstall the software in order to get it to work again. In addition to the above, I've run into even more frustrating problems with the software lately. I cannot even uninstall the USB drivers in order to reinstall the software and have run into some extremely quirky behavior with the installation software for reasons I am still trying to figure out. In my opinion, the software is simply not worth the trouble, although I will say that when it actually works, the calendar synchronization works quite well. But, I really wish I had read reviews from others before spending $59.95 on it directly from Susteen and having to go through all the headaches and frustration I have had to endure. I only hope that I can return the product and get my money back.
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13 of 13 people found the following review helpful:
1.0 out of 5 stars
garbageware at its worst, July 25, 2005
This review is from: Datapilot Cell Phone Data Transfer Suite Lg Usb (Wireless Phone Accessory)
I bought this useless program to help me with scheduling/calendaring. After 2.5 hours spent trying to install the program, going through the entire exercise twice, I have given up and am returning it. It shipped as version 3.4. During installation you are forced to upgrade through 3.6, 3.7, 3.8.0, 3.8.1, 3.8.2, 3.9, 3.10, and 3.11, as well as to upgrade the USB drivers. This takes a while, and does no good as the calendaring functionality just doesn't work. Instead you get a messagebox about how "The program excute environment may be corrupted" [sic]. Phone: LG 6000 Provider: Verizon Area: Atlanta metro PC: Dell Optiplex 170 OS: Windows XP SP2 with all patches My solution will be to get a new phone/PDA device that includes PC-synch capability. I have been a Windows software developer for the past 12 years. The poor quality of this software, its installaton routine, and its documentation cannot be overstated. This is the worst commercial software I have attempted to use in the past 10 years. Don't buy it. DataPilot is a waste of money, time, energy, and peace of mind.
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11 of 11 people found the following review helpful:
1.0 out of 5 stars
Poor performance with customer suport at it's worst!, February 21, 2006
This review is from: Datapilot Cell Phone Data Transfer Suite Lg Usb (Wireless Phone Accessory)
I upgraded my cell phone to a new Samsung A560 and figured this was a good time to get some software to allow me to back up and restore my address book and calendar. I checked out Datapilot and saw they support my phone for these functions, so I shucked out the $34.95 to download the software (for instant gratification.) Installation was smooth and seemless, and I got a rush of excitement when it recognized the phone and began downloading the phone book. I also downloaded the calendar with no problems. Then I made some changes to the calendar and uploaded to the phone. Worked beautifully. Then I made some changes to the phonebook and upload... First sign of danger was a warning message saying that it didn't recognize numbers listed as "Mobile" and would place it in the phone as "Other." Okay.... So I click "Continue" and the software starts the upload. Then, the whole thing freezes and the software tells me there's a communications error. When I checked my phone, it was EMPTY. Everything there was wiped out! I immediately went to the website and looked for answers, but there were none to be found, so I opened a "Support Ticket." What a laugh! That was one week ago and it still has NOT BEEN LOOKED AT! Today I went for broke and decided to call their Tech Support phone number. It was repeatedly busy, but after 15 minutes of redialing it finally got through. Well, I'm still on hold, listening to their on-hold music and occassional message telling me "All support technicians are busy with other calls." I've been on hold for 80 minutes! Thanks god I have an internet phone and I'm not actually paying for this hold time. I have now decided to give up on DataPilot and Susteen. They'll take your money, and their product may or may not work for you. If it doesn't work for you.... Buyer Beware!
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