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Mark Thornton works in customer service for a company committed to TQM (Total Quality Management), a program in which "groups of contaminated individuals lapse into loud and ungovernable fugue-like states, wherein future trends of commerce are prophesied and cosmic lessons in human behavior are thought to reveal themselves." Charters, team spirit, unreasonable clients, and a manager totally dedicated to TQM plague Thornton, who, just a couple of years out of college, never envisioned himself working in a meaningless "day job." So when a client recommends participating in the SysCorp Journal program, Thornton jumps on it, hoping, perhaps, to discover a career path for himself. For one day, he'll record everything that happens to him at work, which SysCorp will then analyze and notate. The result is Day Job; half business self-help, half humorous novel, it is the journal of a disillusioned worker, complete with notes from SysCorp, doodles and asides from Thornton, and helpful words of advice culled from everyone from Proust and Walt Whitman to Deepak Chopra and Stephen Covey's (The Seven Habits of Highly Effective People).
The design--which at first may appear gimmicky--is ultimately delightful, making this book a pleasure to flip through. But the true fun lies in how Thornton dissects his life and the lives of those all-too-familiar characters who appear in our own offices--the defensive temps, the proudly overworked, the suspicious coworkers. Whether you're just starting your career or you've been master of your cubicle for years, you'll enjoy the lively prose (think Douglas Coupland meets "Dilbert"), not just for its humor but also for how close it hits home (or, rather, office). --Jenny Brown
The only reason I bought this book was that one of the authors has exactly the same name as I do. The oddest reason I have ever had for buying a book!!Published on December 24, 2007 by Carol Allen
Through the busy device of sidebars and margin notes left by a fictional consultant, this beautifully printed novel of "Total Quality Management" is as much an in-joke on... Read morePublished on September 5, 1999
This is the best book on 1998 -- Jonathan Baird has managed to precisely capture the current zeitgeist, and I, for one, am thrilled to have him representing all of generation X. Read morePublished on December 27, 1998 by email@example.com
I'm going to recommend this one to all my friends. Baird is a refreshing new talent with a keen eye. Read morePublished on September 10, 1998
A very funny, very true book. This story quantifies everything that has passed in front of my eyes at work as our own TQM has been pushed into place. Read morePublished on September 1, 1998