Most Helpful Customer Reviews
66 of 67 people found the following review helpful:
2.0 out of 5 stars
All Show and not much Go, July 4, 2001
By A Customer
This review is from: DeLonghi AS690 Airstream Convection Toaster Oven (Kitchen)
I was lured into loving this wonderful little oven. In fact, I have owned two. It bakes everything and quickly. The interior surface is easy to clean. I love the visibility through the wide oven door with the great little interior light. And, not least of all, it just looks very "gourmet". However, my first oven lasted about two months past the one year warranty when the "toast/on/off" switch began to mysteriously switch the oven "on" without warning. I worked around this malfunction by turning the temperature to zero after each use. Eventually I became convinced this was dangerous as it switched from "toast" to "on" without warning. Still a sucker for this "wonderful" oven, I bought another presuming the prior defect was just bad luck. In just over a year, guess what? Same exact problem. For over $150, I really expected more than one year of service. Unless the toast/on/off switch is redesigned, I cannot recommend this superficially appealing product because of its complete lack of durability.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
76 of 79 people found the following review helpful:
2.0 out of 5 stars
DeLonghi - Something Missing in the Act, April 3, 2001
This review is from: DeLonghi AS690 Airstream Convection Toaster Oven (Kitchen)
After going through a new toaster oven every couple of months - none of them lasted longer than a year - we decided to end this ridiculous "buying and throwing away cheap toaster oven ritual" by getting a topof the line DeLonghi. It worked just fabulously, and we could not rave enough about it - until this morning after about two months - when DeLonghi suddenly lost some vital parts during breakfast preparation. That was not a good way to start the day. I called the DeLonghi service line to find out what to do with the diseased member of their family, while staring at my uncooked bacon. I punched my way through a maze of useless automated telephone response options - finally after half an hour on the line, I got a rather unfriendly and unresponsive customer service agent who advised me to contact the nearest service center, which is 27 miles from home (one way). This meant driving 54 miles to bring the thing there and 54 miles to pick it up - or two half day excursions to the Los Angeles area, braving L.A. traffic. After learning that it would take between four and six weeks to fix my DeLonghi (there must be a lot of DeLonghis giving up the ghost prematurely), I called Amazon to the rescue. My concerns were handled professionally and responsively by a friendly AMAZON customer agent (the DeLonghis could learn from them). AMAZON is sending a prepaid UPS return label and the DeLonghi goes back where it came from - full refund minus restocking charges - much better than wasting two half days in traffic. Impressed and reassured by this AMAZON performance,I ordered a new one as our family cannot live without a toaster oven. However DeLonghi is passe, so we're going with a Cuisinart with a standard 3 year warranty. Thank you AMAZON, you are a great dot-com !
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
75 of 78 people found the following review helpful:
5.0 out of 5 stars
Boy it has it all!, December 8, 2000
This review is from: DeLonghi AS690 Airstream Convection Toaster Oven (Kitchen)
I bought this unit to replace a 11 year old DeLonghi toaster which was heavily used and abused. Despite its use and age my Delonghi never gave up and quit working. The new DeLonghi AS690 Airstream Convection Toaster Oven is built just as tough and packed with almost every possible feature you can imagine! The oven has several cooking modes; defrosting, baking, baking with convection fan, broiling, toasting, and dehydrating. Modes that require a temperature setting can be accurately set from 200 to 450 degrees, in 25 degree increments. This package includes two wire racks, two cookie sheets, a broiling pan, a broiling sheet, crumb tray, and a special tool to remove these accessories when hot. Unlike most other toasters that include cheap pans and accessories, these are manufactured to be used often and stand the test of time. The toaster also has a built in light inside the oven so you can see the food's progress through the clear glass window. The addition of this bright light is a great feature that you will wish you had before! With the convection fan you can prepare or reheat foods much faster than with a conventional oven or standard toaster oven. The defrosting mode speeds the defrosting of frozen goods so that they can be safely defrosted fast without allowing a chance for bacteria to get established. The toaster has an adjustable timer and can be set to toast breads to your preference of darkness or lightness. Thanks to its smart design you can safely use all plastic or cardboard trays that are included with frozen diners making these quick meals easy to prepare without a fuss. The additional features that this Convection Oven features makes it a worthwhile investment. You will not be sorry. Get one today!
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
|