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Most Helpful Customer Reviews
104 of 105 people found the following review helpful:
1.0 out of 5 stars
Good coffee, but...,
By
This review is from: DeLonghi BCO130T Combination Coffee/Espresso Machine (Kitchen)
2/15/07 - Received coffee maker with minor outside box damage but eveything seemed intact. Made several pots of very good coffee and espresso but after 4 days the main switch and digital readout went crazy and the water heating element for the coffee side refused to turn off. I had to unplug the unit fearing a fire. I am returning the unit to Delonghi. I will review the new unit after I have had it for a while.
4/2/07 - I recieved the new unit in good condition and set it up with some trepidation (see earlier review). All the functions work fine and the coffee/espresso maker has been chugging along fine. It has made more than 50 pots of very good coffe and about 30 pots of espresso that even my Cuban colleagues enjoy. Based on my experience with the new unit so far, I would increase my rating to 4 stars, however Amazon will only allow one review per person. 7/15/08 When I first started using this product, I must admit that I was impressed. It packed a lot of funtionality in a reasonably priced product. I have now had this machine a little over a year and I can no longer use the coffee side of the machine because it leaks water all over my counter. Since it was out of warranty, I disassembled the machine to find out what was leaking. There was a fitting at the top of the machine where the water was pumped from the reservoir to the sprayer. I could not take that fitting apart because all of the screws were rusted completely. They just fell apart when I tried to unscrew them. I would think that a company such as this could afford to spend a few extra cents per machine to put in stainless steel screws! Is this another example of planned obsolescence? Based on this experience, I would downgrade my rating to one star. 12/18/09 Well now a little over a year after the coffee side went belly up, the expresso side has now bitten the dust as well. Into the trash bin it goes. Wow! for $150 you would think you should get more than two years use out of a coffee machine. DeLonghi... Never again!!! Definately downgraded to one star, if that.
39 of 39 people found the following review helpful:
1.0 out of 5 stars
Buyer Beware ! ! ! ! !,
By unknownsomethingelsedifferent "somethingelse" (Raleigh, NC) - See all my reviews
This review is from: DeLonghi BCO130T Combination Coffee/Espresso Machine (Kitchen)
I loved this coffee maker for the first 11 months...then it broke (leaks water EVERYWHERE). Delonghi customer service is awful! This item was a gift, and they are refusing to repair the item and they require me to ship it to them at my cost -- not reimbursed. This is one of the most frustrsting consumer experiences that I have ever dealt with, and the Delonghi reps whom I have spoken with have complete disregard for the situation. It is sad because this has the potential to be a great product, but it is not backed-up by the manufacturer who is making repair or replacement impossible. Buyer beware...
25 of 25 people found the following review helpful:
1.0 out of 5 stars
Two for Two with Defective Machines,
This review is from: DeLonghi BCO130T Combination Coffee/Espresso Machine (Kitchen)
Last December I bought the BCO-130T machine. I thoroughly enjoyed it - the coffee it made and the very good espresso and cappuccino. It worked fine for awhile. About June/July it started leaking water from the bottom of the machine. I called the suggested repair facility in Virginia. As soon as I started to explain the problem to the owner, he told me the problem and that it was common and the machine would be replaced. I sent it in for repairs. Well that process took about 8 weeks, an absolutely ridiculous amount of time.
I finally get a replacement and now a couple/few months later this new machine is also leaking. So now I am two for two of machines that are defective and do not work. Although I have "had" the machine for about 11 months I have not been able to use it but about 8+months. I have no confidence whatsoever in going through the process again not to mention that I will again have to pay shipping and be without a coffee maker for weeks. To spend ANY more money on this inferior product would be throwing good money after bad.
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