Top critical review
63 people found this helpful
Puzzled by the Poor Quality compared to previous models.
on March 31, 2012
I purchased this fryer 6 months ago. Previously I have owned two of the Delonghi Roto Fryer Model 895UX and have been supremely happy with them. My first lasted for at least 5 years, using it 4-5 days a week. The second unit was still working after 6 years of almost daily abuse, but I decided to treat myself to the newer model when my kitchen color scheme changed. I purchased the Delonghi Blk/Silver Model D28313UXBK six months ago, wrongly assuming that because it was more expensive, it would be an upgrade from the units had previously owned.
Bizarrely, this unit does not have an On/Off switch or an attachable cup for draining the oil, both of which came with the older model. The timer is inconveniently placed below a puffy metallic sticker which not only is a nuisance to clean, it is so annoyingly reflective that it glows much brighter than the actual power indicator light. The power cord is much shorter than on my older models, limiting its' placement to within 12 or so inches of an outlet. The weird magnetic connector that attaches the cord to the unit itself, disconnects much too easily if the cord is slightly stretched or moved. I have to be very careful lifting the fry basket out of the fryer. The mechanism that allows the basket to spin occasionally releases from the handle without warning sending more than one batch of French Fries to the floor. But the worst is the spring opener for the lid which is so strong that if you're not careful, can send the lid literally flying off. The new lid and hinge are far less substantial than the older units, obviously made of a cheaper plastic. The hinge assembly has already broken on my unit.
I really have a hard time understanding the decision making process that went on in the Board Room at Delonghi. Who thought it would be a good idea to take a well made, reliable product and "improve" it by removing convenient features, and using lesser quality materials. Did they think that by dressing it up in black and silver, they could slap a higher price on it and nobody would notice how poorly thought out the design was, not to mention the shoddy construction? I have a number of Delonghi products in my home, but this will definitely make me think twice about purchasing any more. I am not sure I will even try to replace this unit with the other model (which I LOVED!), for fear that the use of lower quality materials may now be across their entire product line.