Customer Reviews

DeLonghi DC514T 14-Cup Programmable Drip Coffeemaker

5 star:		(20)
4 star:		(6)
3 star:		(11)
2 star:		(13)
1 star:		(22)

 

 

I've had my DeLonghi Esclusivo coffeemaker for exactly 3 months. It brewed the best tasting coffee I've ever had. It was my favorite coffee maker by far for the following reasons: Coffee is delicious -slow brewing permits a more robust coffee. Small footprint on my counter. Stylish design. VERY easy to program and use. Large opening through which to pour water. Charcoal filter to purify water. Automatic shut off. Caraffe has large opening for easy cleaning. NON-DRIP POURING!! I was in heaven with this coffeemaker and knew I'd found the perfect one. (I've had many in my lifetime.)

Unfortunately, two days ago, the plastic surrounding the hot plate began to melt. The vendor from whom I purchased it has already refunded my money and has asked me to return it. I will NOT purchase another one for fear of fire hazard. This coffeemaker would have received 10 stars from me had it not begun to melt itself to death. For this reason, I'm heartsick.....it WAS the perfect coffeemaker.

Easy to use, attractive design, makes aromatic hot coffee. I like the aroma function that brews the coffee slower and uses the "shower head method" to better soak the coffee grounds while brewing. As long as the machine doesn't break down, the 5 stars will remain. Silly me, I thought maybe was made in Italy, but no, made is China. I bought this because of good price, free shipping and attractive design. It has more pluses than that. It is a good buy!

I purchased this coffee maker in December 2009 and it worked well for a whopping 7 months. My son threw it in the trash but I remembered that it had a one year warranty so I dug it out of the garbage can. The piece needed to stop the water from dripping all over the counter is on backorder. I understand that backorders happen, but a 3 month backorder is unacceptable.

I spoke to Bev in customer service and she was as useless as you-know-what on a bull. She said that the part wasn't necessary to operate the coffee maker. I suppose she's correct, IF you prefer licking your morning coffee off of the counter top instead of sipping it from a cup.

Since my machine has been inoperable for three months, and there is no date in sight for the part's arrival, I suggested that they send me a new one. Request denied. I later suggested that they should extend my warranty since my 12 month warranty has turned into a 9 month warranty since the part is on back order. Request denied.

Unless you enjoy lapping your coffee from your counter, i would stay away from this unit and company in general.

UPDATE: Oct 30th, I received the wrong part from the company and must now wait at least two more months for the correct item.

I have used almost every brand of coffee maker. But when I made the first pot with my DeLonghi, I new then that I would never use another coffee maker. The coffee that was made from it was by far the best I have ever tasted, even comparing it with coffee shops.If you by this coffee maker you will not be dissatisfied.

Seemed like a great product out of the box, but after about a week and a half it stopped brewing coffee; the warming plate didn't even stay hot. I've obviously got a lemon -- and so far the Amazon vendor that shipped the product hasn't responded to e-mail describing the problem launched from Amazon's "your-recent-orders" page. Now I've got to try to get someone on the phone & see what it will take to get a replacement. Ho hum.

We purchased this coffee maker after doing a lot of researching and trusting many of the reviews on this site. However, we were really disappointed with the taste of the brewed coffee. We thought it was sort of muddy, at times almost chalky-tasting, and at the end of every cup there was a thick black bitter tasting 'sludge'. I am very experienced at making coffee and have never had this problem with any machine before.

Although we weren't 100% pleased, we decided to stick it out and try to continue using this machine. However, 2 more incidents have changed our minds and it's going in the trash now:

A) Our child accidentally broke the carafe, therefore, a word of caution: buying the matching glass 14 cup replacement carafe is nearly impossible. You can't buy it on Amazon, and when we decided to purchase from Delonghi, the only other place we could find one, it was $50 with shipping! If you do purchase this machine - be VERY careful not to break the carafe!

B) Just today, the pressure gauge on the filter broke off rendering the filter now useless. Bear in mind, this machine was purchased only a month ago!

I felt compelled to write this review to anyone out there doing their research and thinking this is the coffee maker for them. We had a terrible experience with it from Day 1, and will now be purchasing a Cuisinart for our great past experience with that brand and their easy-to-find replacement parts.

Good luck in your search!

I read the reviews of this product on Amazon prior to purchase, and I can confirm that this coffeemaker makes one delicious cup of coffee. The design is stylish, the footprint is small and carafe is absolutely no-spill. All big pluses!

The problem is: the coffeemaker doesn't work consistently. The clock is constantly resetting itself, which negates the entire "pre-programmable" brew function. It's really hit or miss whether the entire pot will brew once I hit the "brew now" button. I have found that the machine will sometimes stop brewing moments after starting the cycle. Most other times, the hot plate will shut off once the brewing cycle is complete, and doesn't keep the coffee warm past drinking your first cup (bummer on a cold morning or a weekend). Also the sensor on the pot is extremely sensitive, so even if you make it past the brew cycle, and the hot plate manages to miraculously stay on, you'll shut everything off once you try to replace the carafe back on the hotplate. What a waste of a great machine. I would absolutely love this item, except of the unreliability aspect. Maybe I got a lemon, but for the price, is it too much to expect a quality piece of machinery? These engineering bugs should have been worked out a long time ago.

I'm big on reviews because I want the best value for my money. The DeLonghi Exlusivo was rated #1 by[...]. I have been very happy with the quality of the coffee it makes. The aroma mode really enhances the taste as advertised. I think for [...] after the mail in rebate, it's a better value than Cuisinart's offering.

I have used Bunn coffee makers for years, however, mine broke and I bought this coffee maker, and it is great. Brews coffee like we like it, just takes more time than the Bunn, but is worth the time. Good value and easy to operate. Uses less coffee than the Bunn, so that is a plus. Love Love the 14 cup carafe.

It's true that this thing makes a great cup of coffee... When it works. We bought one for use in our office. Busy place, we go through a lot of coffee. After only 2 months of service the thing started leaking all over the place. Big Time! I've dealt with lousy customer service before, and didn't want to go that route again. I figured the hoses dried out and just needed replacement. Found an acceptable replacement with 175 degree temperature rating. Got the new hoses installed and also used screw type hose clamps to prevent further leaking. The old hoses were probably silicone rubber and had just dried right out and fell apart from the heat from the burner. In only 2 months mind you, pretty sad. You also have to wonder what toxins were leached from the hoses and wound up in my coffee? Anyway got the new hoses in and brewed up a new pot of coffee. Everything good up to this point. Decided to take the bottom off and check the new hoses just so I dont burn the place down. New hoses all melted. Would have been leaking again in no time, not to mention potential fire hazard. After this ole Mr. Coffee looks like a pretty attractive alternative.

Is there a choice for a negative star rating???