Customer Reviews

DeLonghi DC89TTC 10-Cup Drip Coffeemaker, Stainless Steel

5 star:		(0)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(9)

 

 

This is by far the worst PRODUCT I have ever purchased. I hate this coffee maker. I paid $79 for this item and I want to smash it with a hammer. I'm not a violent person but when coffee floods your counter you want to crush it. The only way to safely make a pot of coffee is to place it in the sink for fear of flooding. Even with the lid perfectly clean and on properly, it leaks coffee between the carafe and the lid.

To boot, pouring water into the reservoir is a chore & no matter how careful you are, you will have coffee on the counter. Like another reviewer the clock does not keep time. You need to reset it on a regular basis.

For the first 30 days or so I actually liked the thing but as you can tell my opinion has definitely changed. Good luck to you if you buy this product.

Right from the start I have had problems with this coffee marker.

The timer/clock loses about 5 minutes a day so I'm always resetting the time to the correct time so that the automatic start feature will work.

The lid on the thermos leaks during brewing. Which means coffee spills everywhere including on the maker which also shuts the coffee marker off. So I end up with coffee everywhere and have to wait hours before I can even think of using the marker again.

I have owned the coffee maker for less than 30 days and I think I will be looking for a replacement tomorrow.

Absolutely love the design, am heartsick that my first unit and the replacement BOTH quit working after about 3-4 weeks.... local service NOT existent.... Amazon replacement policy super.... but basic design problem, methinks.... water flows all over occasionally and pc board stops working when wet with coffee..... just wish unit would work, and;or service center would be avail.... unit probably should be recalled.......
Ron Romanski

No stars is what this should be. Where do I start??? The machine brews the coffee everywhere but into the caraffe. You will have coffee grinds and water all over your counter if you don't position the caraffe in the exact spot it needs to be (so forget setting the timer for the a.m. or you will be needing your mop). The so called thermal caraffe is junk. Plan on a refill 15 minutes after your first cup? You'll have to nuke it as the thermal caraffe does not keep coffee warm at all. You know those little holes that the coffee pours into during brewing...I think it lets the heat out as well. This is the WORST coffee machine I have ever owned and it is the most expensive one I have ever owned. I'm going back to the nine ninety nine specials. At least they work.

The clock lost time from the minute I plugged it in. It progressively lost minutes everyday. When it was 30 minutes slow I sent it back and received a new one that also lost time immediately after being plugged in. I waited a week and it was now 45 minutes slow.
Contacted DeLonghi directly and they offered to send me the same model but a different serial number. That one also lost time.
Contacted DeLonghi again, they then replaced the unit with a different model DC55TCB. this one the water does not drip through the grinds. They are now sending us a new basket to hopefully solve the problem. Well, we received the new basket unit and the water with coffee still does not drip through. Contacted DeLonghi and was asked to cut the cord and send it in and they would sent another replacement unit in 3 to 6 weeks. This will be our 5th unit. We aksed for a refund but were told they cannot do that!!!!!!Meanwhile we have purchased a unit through Gevalia and will keep getting replacements til they get it right!!!!!! This will be our 5th. Received a new unit on 1/4/07 and yet again the water failed to drip through the filter, contacted DeLonghi was told we weren't positionung the carafe correctly???? I am not a Harvard graduate however I do kn ow how to place a carafe into the unit. They said they will send out yet another basket unit. We received the basket and still the same problem. I finally contacted Amazon and pled my case to them, so much for dealing with the manufacturer directly. They authorized a return even though this unit is a replacement for the original defective one. I know who reads this must be tired by now and has given up, as have I.

This brand was my 2nd Delonghi thermal carafe model in 2 months, after the first one broke after 5 weeks. This one worked wonderfully for about 4 weeks until one morning. I came in and found coffee all over the counter. I thought I had not aligned the pot properly or something. After another week of dealing with this, the electrical system shorted out due to all the coffee spills. This coffee maker made the best coffee and the carafe kept it hot all day. I don't know what happened and we couldn't get it resolved. We purchased a Cuisinart with a 3 yr warranty (not the one that grinds coffee) and has worked great for 6 weeks.

Clock started losing time the first day. Great tasting coffee. No problem with the carafe. Unit stopped working all together after about 10 days. Returned it to DeLonghi & they promptly sent me another. Clock started losing time the first day. Great tasting coffee. No problem with the carafe. Unit stopped working all together after about 10 days. This could get real old....

I bought this coffeemaker as replacement for my Starbucks model that I accidentaly damaged. Unit stop working after a month. Quality and taste of coffee could not compare with my Starbucks machine which unfortunately is discontinued (I am not sure who built coffe maker for them, now they sell Kitchen Aid and Delonghi) I took my coffeemaker to local authorized repair shop. They told me that this is nonrepairable model and that I will receive replacement in 4 weeks, I even had to pay $12.50 for shipping. Its been more than 8 weeks, deLonghi customer service will not deal with customer and repair shop told me they are out of stock and there is nothing thay can do about it. Most of electronics stores have 30 days return/exchange policy and if your unit fail within this period, return it and buy something else. I did not do my homework since I did not consider coffemaker purchase to be major one but after reading horrible reviews about this product I would like to warn future customer of making same mistake.

My husband bought this for me 8/2007. Love the look - all stainless steel. Hate the machine! This coffee maker leaks everywhere. The coffee overflows from the hole and doesn't go in the pot. Also, the seal on the pot does not seal between the lid and pot, so coffee bubbles from there as well. Very poor design. I've set the timer and had to mop my entire kitchen floor and clean my counter tops, cabinet faces, and even inside my cabinets b/c the coffee overflowed and I didn't know until it was too late. Also, if you're lucky enough to get coffee in the pot, don't try to pour it into a cup unless you're over the sink b/c it leaks from the seal between the pot and the top and pours poorly. This is by far the most expensive coffee pot I've ever owned and I'm going to try to return it to Amazon or DeLonghi and break out my old Mr. Coffee ulgy, but no mess coffee maker!