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Product Description
DeLonghi Coffee Maker brews 10 cups of coffee in 6 minutes and features a permanent Gold-Tone Filter that is durable and long lasting, the gold-tone filter is specially designed to keep even the finest grounds out of your coffee. This coffee maker has all the features you will need with it's pause and serve function, anti-drip system, decalcification warning light, stain resistant base, illuminated toggle switch with 2 hour automatic shut off, removable filter basket holder and with it's seamless brushed Aluminum body it will add to the Decor of any kitchen.
Customer Reviews
Most Helpful Customer Reviews
46 of 50 people found the following review helpful
I had this coffee maker less than three months when it just stopped brewing in the middle of a brewing cycle. I immediately called customer support and spoke with Erica. She was very pleasant and offered several suggestions, including de-scaling the machine. She told me to call her back regardless of the results. None of her suggestions succeeded, including de-scaling, which proved to be impossible since the DeLonghi wouldn't brew anyway. And if the coffee maker did need de-scaling, its built-in de-scaling warning light never went on. In any case, I had a mess on my hands and called DeLonghi customer service back. This time I reached Amanda, who couldn't have been nastier and wouldn't or couldn't allow me to speak to Erica. I asked to speak to her supervisor, Josh, who was extremely condescending and unhelpful. Unfortunately, it was then that I decided to do my research, not before. It turned out there were numerous complaints registered with the Better Business Bureau concerning DeLonghi, several of which DeLonghi simply didn't respond to. DeLonghi's policy required ME to pay to ship their product to a service facility in Delaware for them to decide what to do with the machine. This is a very expensive coffee maker that has virtually no special features to warrant such a price tag. I am sorry I didn't do my research before I bought such a terrible product with awful customer support. Be warned before you repeat my mistake. I am currently awaiting word from the powers that be as to the disposition of my $225 investment.
26 of 27 people found the following review helpful
Amazon Verified Purchase
Bought this about a month ago, even though I could not find any reviews on it, I went for it.
reason's...
#1. LOOKS! this is one beautiful coffee maker!
#2. 1500 watt S.S. boiler, that rocks. 6 minutes for a full pot.
timed it.
since I have had a chance to use it I have found the following.
You need some room, from a height perspective. it has lids that flip up for adding coffee and water. I had to relocate this to a part of the counter with no cupboards.Work out fine, I LIKE to show it off!
cleaning is a snap.
very simple, one toggle, off and on, thats it!
It seems to be built very well, time will tell.
If you want a beautiful machine that gets the job done,(water temp ect) I would HIGHLY recommend it. If you want a machine that you can program to make coffee for the next week. this is not the one.
So far I LOVE it. a work of art!
update:
unfortunately it quit working after about a year..have not tried to contact customer service. it was great while it worked.
reason's...
#1. LOOKS! this is one beautiful coffee maker!
#2. 1500 watt S.S. boiler, that rocks. 6 minutes for a full pot.
timed it.
since I have had a chance to use it I have found the following.
You need some room, from a height perspective. it has lids that flip up for adding coffee and water. I had to relocate this to a part of the counter with no cupboards.Work out fine, I LIKE to show it off!
cleaning is a snap.
very simple, one toggle, off and on, thats it!
It seems to be built very well, time will tell.
If you want a beautiful machine that gets the job done,(water temp ect) I would HIGHLY recommend it. If you want a machine that you can program to make coffee for the next week. this is not the one.
So far I LOVE it. a work of art!
update:
unfortunately it quit working after about a year..have not tried to contact customer service. it was great while it worked.
14 of 14 people found the following review helpful
Amazon Verified Purchase
My old coffee maker stopped working; it was old and heavily used. I desperately needed a new one - Amazon Prime to the rescue. In no time at all I took delivery of the DeLonghi DCM900 and put it to work. I like the look of the machine, and it worked well. For a month.
It stopped working one day.
Because it had been delivered just over a month before it stopped working Amazon were not interested in helping resolve this issue.
A series of fairly frustrating calls with the DeLonghi service people followed, but eventually they said they'd ship me a replacement. All I had to do was send back the plug from the broken machine, and they'd send me a replacement. I sent back the plug, and nothing happened. After a couple of weeks I called and was told that the replacement was on back-order and would be at least a month.
I don't function too well without coffee, so a quick trip to a local store saw my kitchen equipped with a cheap and cheerful Mr Coffee coffee maker as a stand in.
Eventually the new machine arrived, and worked fine. Until this morning when it just stopped working. Dead. On the positive side, this one lasted four months before it died.
I am not going to bother asking for a replacement,and will NEVER buy another DeLonghi product.
My kitchen is now equipped with a nice looking completely non-functional DeLonghi DCM900 and a cheap and cheerful functional Mr Coffee coffee maker. Guess which makes better coffee ?
Now the search begins again for a good coffee maker. . . .
It stopped working one day.
Because it had been delivered just over a month before it stopped working Amazon were not interested in helping resolve this issue.
A series of fairly frustrating calls with the DeLonghi service people followed, but eventually they said they'd ship me a replacement. All I had to do was send back the plug from the broken machine, and they'd send me a replacement. I sent back the plug, and nothing happened. After a couple of weeks I called and was told that the replacement was on back-order and would be at least a month.
I don't function too well without coffee, so a quick trip to a local store saw my kitchen equipped with a cheap and cheerful Mr Coffee coffee maker as a stand in.
Eventually the new machine arrived, and worked fine. Until this morning when it just stopped working. Dead. On the positive side, this one lasted four months before it died.
I am not going to bother asking for a replacement,and will NEVER buy another DeLonghi product.
My kitchen is now equipped with a nice looking completely non-functional DeLonghi DCM900 and a cheap and cheerful functional Mr Coffee coffee maker. Guess which makes better coffee ?
Now the search begins again for a good coffee maker. . . .
Most Recent Customer Reviews
One month later...
We bought the DeLonghiDCM900 seven months ago, despite the reviews, because of the temperature it brew coffee. We were very happy with it until It stopped working one morning. Read more
Published 2 months ago by Customer Review
Love this Coffee Maker but we have 2 of 3 have died!
A friend agreed that these DeLonghi coffee makers are gorgeous BUT what should I expect of these Italian made coffee makers? Read more
Published 2 months ago by Richard Katz
Terrible Quality --> Do not buy
I purchased this coffee maker in 2/09. It made excellent coffee and brewed quickly (6 minutes) as advertised. The unit quit working with in 3 months of purchase. Read more
Published 2 months ago by 1st time to write a review
6 months life span
I have gone through two of these coffee makers and they only last 6months.
Once it went past a year from the original purchase they will not do anything.
Once it went past a year from the original purchase they will not do anything.
Published 3 months ago by gallindy
Failed after 11 months of light use
We are weekend coffee drinkers but love a good cup of coffee, with fresh locally roasted beans etc. The maker was excellent but like the reviews said when we bought it, they don't... Read more
Published 4 months ago by greatshot
I like it, I really like it...
I am on my third machine. The first one quit after the first brewing. I have to say that DeLonghi Customer service was wonderful, they sent me a replacement fairly soon after. Read more
Published 5 months ago by J. Donovan
cool looking coffeemaker really is disapointing
i too loved this coffee pot--- for a few months. it made great coffee, faster than most pots. it looked very cool sitting on my counter. Read more
Published 6 months ago by mom's view
Piece of Junk
Stopped working after 2 months of just once a day brewing and meticulous cleaning. Waiting for Amazon to return my money since it was only warranteed by Today's Concept for 30... Read more
Published 8 months ago by Tax Man
DeLonghi DCM900 10-Cup Coffee Maker - Pretty but useless
I ordered this unit on July 29, 2011. Coffee Maker arrived in apparent new condition well packaged on August 4th. This machine made fantastic coffee until September 5th. Read more
Published 8 months ago by Sean Cleary
Faulty Beauty
Was suckered in by extremely low price point of this great looking coffee pot. Should have paid closer attention to negative reviews. Read more
Published 8 months ago by user11
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