Customer Reviews

DeLonghi DE500P Energy-Star 50-Pint Dehumidifier with Pump

5 star:		(4)
4 star:		(3)
3 star:		(2)
2 star:		(5)
1 star:		(30)

 

 

I have two basement rooms. In one is one of my several Maytag (M7DH65B2A) 65-Pint Dehumidifiers that I've owned for about a year, and in the other is the DeLonghi (DE500P with Pump). The original plan was to use the DeLonghi's pump, but then I discovered that I have a floor drain. Both the Maytag and the Delonghi empty into floor drains.

The DeLonghi (D) is quieter and smaller than the Maytag (M), yet costs nearly $100 more (as I write this). The D's 16-foot tube according to the User's Manual is supposed to attach easily, yet I never was able to attach it, and ended up using the second drain tube provided which does attach reasonably easily. The M has auto restart after power outages; the D does not; until I got the D, I didn't realize how many power outages there were.

Thus, if quiet operation and size is a priority, go with the DeLonghi. If price and auto restart are priorities, go with the Maytag.

D = DeLonghi DE500P 50-Pint Dehumidifier with Pump
M = Maytag M7DH65B2A 65 Pint Dehumidifier

I fell in love with the feature list and the pump feature no one else offers. Out of the box it looks great however that's where the story ends. After running for 36 hours in a humid room of 70% humidity it pulled out only 2 cups of water. The 2 cups of water never made it to the pump since it leaked out of the dehumidifier from some strange covered in plastic place.

Be very careful Delonghi does not pack this unit for shipping. It's in a tight cardboard box without any additional protection. I don't know what they were thinking since the unit is shipped many hundreds of miles. I returned this unit and picked up a LG unit. The LG quality and packaging is significantly better and we are now pulling four gallons of water out of the air quite a difference from the Delonghi's two cups!

Worked beautifully for about 6 months, then drain pump went out, 2 weeks later the whole unit got really noisy and stopped working. Called Delongi, they were not helpful at all, told me I had to ship the unit to Ohio and gave me a phone number where no one would answer or return my call..

Same story as others. 13 months after buying this unit the pump stopped working. With such a small Water tank it has to be emptied multiple times a day. I actually replaced a fully functional unit with this just for the pump. Good think I kept the old unit as this one is now useless.

I purchased this product as a spare. I left it in my garage in the box and when I needed it because my other unit failed, it had been a few weeks over a year since its purchase. I plugged it in and the fan worked the display functioned, everything appeared fine. The unit never produced an ounce of water. I called the warranty people at the company, and they were unresponsive and curt. Said if I mailed the unit at my expense 800 miles to some service center that they might cover the parts depending on which parts had failed. Do youself a favor and look at another brand of dehumidifier.

I have to ask myself why did I even go through the trouble of replacing this unit twice...

This dehumidifier is built with very poor quality. Less than a month into operation they start rattling. Even if I can ignore the noise, I can't ignore that this unit's pump just broke 3 times. Once the pump stops working, this unit is useless as it has a very small water container.

Do yourself a favor and get something that works.

I bought this dehumidifer a few yrs ago from Allergybuyersclub[...] for about $[...]+, as they were the recommended place to buy from. The day the unit arrived I turned it on and the LED panel didn't even light up. No problem with return, although I had to re-pack this fairly heavy item and return to Allergybuyersclub. A new unit arrived in a few days. It worked pretty good for the 1st yr. The pump feature was why I bought it. No need to empty the water everyday and it worked well in colder weather, whereas my old dehumidifier would ice up when the temp dropped below 65 degrees in the basement.

After a yr the pump failed and I called the mfg and they said it's out of warranty and I'd have to ship it to a repair center and pay shipping both ways and the repair cost. I kept it for another 6 months (emptying the bucket by hand daily) and then the LED panel went out again and the compressor failed. The cost of shipping and repair would have cost me the price of a new one. When I called Allergybuyersclub.com they basically said they've been having problems with these Delonghi dehumidifiers and they couldn't help me.

The thing is that when I ordered it from them , they praised this unit and how happy all their customers were with this product. etc,etc.

It is made rather cheaply. The plastic bucket that holds the water is very awkward to remove and replace when you have to empty it manually.

I am in the market right now to replace this unit and what I've realized is that something this big and heavy should be bought locally, because it is awkward and takes 2 ppl to lift it.

This is an item that should be bought at your closest mom and pop appliance store or Sears or whatever is near your home. Just due to the plain fact that when you have a problem, you have somewhere to take it that hopefully has reliable service.

I don't want to knock anybody's reviews here, but the ppl that wrote a good review are probably well intentioned and haven't incurred a problem yet. This dehumidifier is cheaply made. The outer casing is very thin plastic and the electronics that control everthing are not very durable. Who wants to spend over $300 every 2 yrs on a dehumidifier? PLEASE learn a lesson from me and don't buy a Delonghi dehumidifier.

As the warmer, humid weather approaches, I'll be heading to my "local" stores in pursuit of a new dehumidifier. I don't know what brand to recommend, but it sure won't be Delonghi.

I bought this to put it in my basement. My basement is extremely humid, due to the fact that; A) it's a basement, and B)I live on the East Coast. This is also where my home theater is, and there's nothing worse than watching a movie and sweating like a dog. I put this unit down there and it helps the situation greatly. It is so comfortable. My wife and I love this product, and couldn't go another summer without it.

Took the unit out of the box.Set it up as described in guide.Great soft touch controls,3 fan speeds,excellent humistat.

Great unit, EXCEPT IT DOES NOT WORK because cooling coils never got cold.It does not need a pump or a bucket since it did not collect a single drop of moisture.Very very expensive and useless fan.Especially if you add the cost of shipping it back.

Useless thing weighs 75+ pounds.Customer service is of no help.

this dehumidifier was ok for the first 2 months, then the thing stopped pumping out the water. I took it to the AUTHORIZED DeLonghi service center. They "Fixed it" but wouldn't return the box that I brought it in. It broke again (sane problem) . When I called them back, they said they were going out of business in a week. (No wonder) I called the corperate headquarters and got NOWWHERE!They said I would have to take it somewhere else. But now I had no box to carry it in, (and it's heavy, 60lbs.) I asked for a box to replace the one that their Authorized service outlet STOLE from me. They said NO, I would have to buy my own box.(This is NOT a regular, lightweight box. The machine is heavy and bulky). I asked for a repair manual in order to fix it myself, they said NO!Terrible customer service!