Most Helpful Customer Reviews
39 of 40 people found the following review helpful:
5.0 out of 5 stars
One smooth mixer, October 10, 2005
This review is from: DeLonghi DSM5 5-Quart Stand Mixer, Stainless Steel (Kitchen)
I bought this to replace a kitchenaid mixer that died kneading a batch of dough for rolls (e.g., soft bread dough!) I've only had this mixer two weeks, but so far have made two batches of bread (both 2 loafs, whole wheat), pizza dough, and four cakes. Granted, I didn't have a top-of-the line kitchenaid before, but this does so much better! The mixer doesn't struggle while kneading dough -- and I didn't have to hold on to the mixer while it was kneading, to keep it from walking off the counter! I appreciate how compact this mixer is -- it fits on the counter under my upper cabinets and when I pull it out to use it I can tilt the head back without it running into the upper cabinets. I like how smoothly it changes speeds (and that it will turn itself off it the motor gets overloaded), and that it has metal gears (not having these features contributed to the death of my former KA mixer). The Delonghi DSM5 was ranked #2, just below the Kithenaid Pro 6 qu, by Cooks Magazine (11/05).
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24 of 25 people found the following review helpful:
5.0 out of 5 stars
Absolutely the best I've ever owned, June 11, 2006
This review is from: DeLonghi DSM5 5-Quart Stand Mixer, Stainless Steel (Kitchen)
Most of the reviews on this mixer seem to be more about the seller than the machine, mine is on the mixer.
After reading complaints on the KitchenAid about plastic gears melting down if the motor overheated, I began researching mixers. The highest rated were Kenwood and Delonghi which is made by Kenwood. I bought Delonghi rather than having a Kenwood shipped in from the UK. Yesterday I made a double batch of Chocolate Chip cookies, which is supposed to be a good test for a mixer because the dough is so stiff. When I did this in my old mixer the chips and pecans would fly out of the bowl and the mixer sounded like a jet on take off. The Delonghi is quiet and doesn't sound like it's grinding gravel when the beater hits the chips and nuts. The cookies tasted better too, as the ingredients were perfectly mixed and came out lighter and rose to a uniform thickness. Because of the splash guard clean up was a breeze, no flour film all over the mixer or counters as was the case with the previous mixer. I love the non-stick beater, no time spent trying to scrape the beater with a knife to get the dough off. Once the head was raised the dough just fell off the beater back into the bowl. Even though this mixer has a bigger capacity than my old one, it is more compact and fits under the upper cabinets better and takes up less space on the counter than the old mixer. Best of all, the Delonghi only cost $30.00 more than the 325 watt KitchenAid at Sam's Club.
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28 of 30 people found the following review helpful:
3.0 out of 5 stars
Good mixer, cheap parts, March 3, 2006
This review is from: DeLonghi DSM5 5-Quart Stand Mixer, Stainless Steel (Kitchen)
I like this mixer. It's compact, powerful, not too noisy, ... as all other had said. But I'm very disappointed to find the cheap nuts on the flat beater and dough hook that don't match the quality of the whole unit.
I got the mixer in February 2006. When I found the flat beater wasn't reaching the ingredients towards the bottom, I tried to loose the nut to adjust height as instructed on page 9 of the manual. The nut thread came out and couldn't be tighten anymore.
To make sure other nuts are ok, I checked all three of them and found the nut on whisk is stainless steel and can be adjusted without any problems. The other two on the flat beater and dough hook are made of cheap material that break easily after first trun.
I contacted Delonghi customer service. The representative asked for the serial number and said "The serial number places the unit out of warranty. A copy of the receipt will be needed to prove the unit is under warranty. Delonghi does not honor the warranty on products purchased on ebay or other auction websites. This is because we have no control over the quality of merchandise sold on these sites. The 10-year warranty is on the motor only." WHAT?
Delonghi service centers are too far away from my residence. Even if I drive all the way to the nearest center, they can only give me two exact same cheap nuts for replacement, they said.
I decided to go to local hardware store to get myself two stainless steel nuts. I wonder why such reputable company would let two little nuts ruin the confidence of its customer. You're lucky if you don't have to adjust the height of the beater. If you do, be prepared to let the cheap nuts drive you nut.
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