Customer Reviews

Delonghi DSM700 Stand Mixer

5 star:		(3)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

I bake bread, a lot of bread, so I have five stand mixers. I have a 6 qt Kitchen aid, a 5 qt kitchen aid, a 5 qt Kenwood (Identical to the Delonghi) and I bought this Delonghi. (Ok I am addicted to kitchen stuff). It is a wonderful mixer, well designed, easy to use, and easy to clean. The first one (the Kenwood branded mixer) has been great going on 7 years. The second one lasted 1/2 an hour. I was making bread in my brand new mixer and the motor died, got very hot first and then DIED. Lest you think it was a heavy dough, I took the bowl and dough hook, put it on the Kenwood, and finished the bread with no problems. Delonghi was less then helpful, wanting I should drive it 40 miles to the repair center. Oh Well. Still love the Kenwood, I recommend the mixer design highly. I just hope it was a rare and isolated issue with quality.

This is the first stand mixer I've ever owned, so I have no experience whatsoever with Kitchen Aid or another other brand. However, when Amazon ran this on sale for $149, with no tax or shipping, I went for it. In the six months I've used it, I've been nothing but impressed. It's easy to use, all removable parts go in the dishwasher, the design is functional and clean so it looks good on my counter, and at 700 watts, the motor has got to be as strong as I'll ever need. One last caveat, though: I've not yet used it to make bread dough.

What a pleasure!! Powerful, and so good at doing it's job! I have had this mixer for 4 years, and am thoroughly pleased. It does everything asked of it, and does it so evertlessly. Graci Delonghi!! Love ya!

I did quite a bit of research on stand mixers. Because the new Kitchen Aid was having problems and I wanted a 7 Quart mixer, I chose Delonghi.

After three months of moderate use, the attachments started falling out during mixing. I called Delonghi to find out where to bring my mixer for repair and they gave me the name of a Delonghi repair store about 30 minutes away. I dropped off the mixer and was notified by the store owner a week later that they could not figure out what was wrong and they could not repair it. I brought the mixer home and contacted Customer Service again. She said that I would have to ship the mixer to the next closest repair place, which is California, and pay for shipping. I asked her if the first place they recommended wasn't able to fix it, how would I know if it was worth sending it to California if I was going to get the same result. She said that I really didn't have a choice. NICE! The mixer was less than a year old when it broke. They will not replace it with a new one or insure me that their repair centers can actually fix it. How frustrating when you spend that kind of money on a namebrand like Delonghi - you would expect a great product and great service - that's definitely not the case. I have no choice but to send it to CA and hope for the best. I'll keep you posted.

Don't assume KitchenAid is the only player in countertop mixers. This machine is well built (very solid) and powerful enough to make any kind of bread dough I can come up with. A range of accessories are available. The lowest speed is nice and slow, the highest speed nice and fast. It's more attractive than the KitchenAid machines. And its clever design (motor in the back, not the top) means it fits under counters and storage areas where a KitchenAid can't hope to fit. Nice machine; I'm very plased with mine.