19 of 20 people found the following review helpful:
1.0 out of 5 stars
3 Defective/Broken Machines in a Row!! Stay Away, June 12, 2005
This review is from: DeLonghi EC701 Espresso Maker (Kitchen)
After using an inexpensive Krups machine for 2 years, my wife gave in and we agreed to buy this Delonghi EC701. The 1st machine we got had a cracked plastic water tank and a broken tray. DeLonghi customer support is outsourced and worthless andreplacement parts were out of stock and backordered. We exchanged it for another and the power button did not work-to keep the unit on, you had to physically hold down the power button. Finally, the third machine we got was totally DOA! It wouldn't even turn on.
Finally we were told that they were getting alot of these machines back, and customer service told us to steer clear. Buyer Beware. We went back to our $50 Krups so far.
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19 of 22 people found the following review helpful:
2.0 out of 5 stars
Not too impressed, August 10, 2005
This review is from: DeLonghi EC701 Espresso Maker (Kitchen)
I purchased this espresso maker about 2-1/2 months ago. I have used it about 2-3 times per week. My first disappoinment was the frothing wand. Not only is it placed in a place in which it is difficult to get a mug of milk or water for cleaning without first sloshing some on the counter. Second, the shape and style of the wand does all the frothing itself. If I wanted an automatic frother I'd have bought something cheaper. This allows no proper room for style. For someone who has not operated as a professional barista this may be fine, but I prefer to have more control over how much and what type of foam I create, thus I purchased a "nicer machine" or so I thought.
For the most part I am pleased with the espresso itself. I most often get a healthy creme, and when I don't I'm sure it's operator error (improper tamping or whatever).
One week ago I made a latte and left to run some errands. I returned to find all my incoming and outgoing mail sopping wet. Perplexed I took a good look around the counter, and noticed that the water carafe in my espresso maker was empty. I always fill it after making the last latte and remembered doing so before I left. I have absolutely no idea how this managed to get cracked.
I called the customer service for Delonghi and requested a replacement. I was not asked many questions and the item will be shipped at no charge, however - they tell me that it won't arrive for 5-8 weeks. In the meantime, I am only able to put enough water in the tank to make one latte.
I had thought this was the machine to last me for years, but now I am wondering how long it will really hold out.
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15 of 17 people found the following review helpful:
1.0 out of 5 stars
Defective in a week, June 21, 2005
This review is from: DeLonghi EC701 Espresso Maker (Kitchen)
I currently own a Briel which has been working fine and I thought I would try a DeLonghi in my summer home. The Delonghi broke on me in a week. Getting a new one shipped out and sending the broken one back was easy, but it was a week wasted.
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