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Most Helpful Customer Reviews
18 of 21 people found the following review helpful:
5.0 out of 5 stars
DeLonghi ECAM23210B,
By S. A. S "S. A. S" (The Beautiful Edmond, Oklahoma) - See all my reviews
This review is from: DeLonghi ECAM23210B Compact Magnifica S Beverage Center, Black (Kitchen)
I studied different machines until I was dizzy. The only requirement: It was important to me to have a machine that loaded water from front. When you look at the dimensions, it is not much smaller than others. The product weighs a ton already, and I am happy it is not stainless.. It is reasonably as quiet as a coffee grinder could be and makes beautiful espresso consistently.. The DVD instructions are... well.. instructive.
To decide, ask yourself this question: If you were a smoker would you roll your own cigarettes, or buy a pack to smoke. That is the difference between a manual/semi automatic vs a superautomatic like this one. You add one feature and the other and then you say do I really need all this? Set expectations. It comes down to budget, ease of use, and space requirements. The fact is that it was cyber Monday, I was going to buy a perfecta at a bargain price, the seller ran out, and gave me the compact which was more expensive for half the price. There is concern out there that super automatics in general break easily if you use hard water and don't change the filter. If it works for two years for me, I will be happy. If it breaks, we will be coffee addicts and buy a semi automatic to experiment with our addictive urges. My smart busy wife pushes one button. She is happy, the whole family is happy. The product came with a year of free coffee from Illy that was not posted on the merchant's web site ($140 value) :)
8 of 9 people found the following review helpful:
5.0 out of 5 stars
DeLonghi Compact Espresso Machine,
By
Amazon Verified Purchase(What's this?)
This review is from: DeLonghi ECAM23210B Compact Magnifica S Beverage Center, Black (Kitchen)
One thing about this machine is that it makes great coffee. Great design that will fit most kitchen areas. Just decalcified the machine for the first time, also my first and it took about 40 min.. The directions in the manual were slightly different than how the machine prompted me but I followed the machines direction and all went well. I highly recommend this type of coffee maker, because of verity of coffee making choices, ease of use, and of course taste. I drink at least 4 cups a day.
I would buy this type of machine again.
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Great when it works, but waited months for repair - terrible customer support,
By
This review is from: DeLonghi ECAM23210B Compact Magnifica S Beverage Center, Black (Kitchen)
Machine worked fantastic for about 8 months until the frother would no longer work. A call to Delonghi support (Oct '11) resulted in a seven day wait for box to ship the unit to a repair facility (Nov '11). That facility determined within a week it needed a new frother, but Delonghi took two months and never supplied the part the repairer. After 2.5 months (Jan '12) of waiting I again called Delonghi and asked that they just send me a replacement unit so that I didn't have to keep waiting. Ten days later, a replacement (refirb) unit showed up only to arrive broken (this time leaking water into the grounds tray). Initial calls to Delonghi were met with scripted "you'll need to send us the unit and wait for our evaluation..." rather than them just shipping me out a replacement immediately and my returning the defective one. Sigh. Such an excellent product when it is working. Customer service just doesn't think a $800+ product deserves better care. Delonghi should study Apple to learn how good customer service builds a strong brand.
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