The Pros, 1. Dolce Gusto uses a 2 capsule process to make cappuccino (one for milk, another for the coffee) which is the only capsule machine I found that would do it (without adding a milk tank). 2., the results are quite good - equal to what I would pay for at a StarBucks or other store 3., it did not take long to tweak the timing and have the machine memorize my preferred settings., 4 it's quick, even using the two pod coffees or hot chocolate (the menu screen on the Creativa lets you memorize settings). The Cons, 1., I think the water tank could have been a little larger, 2., drinks are not quite as hot as I would prefer., 3., I need my 2X power reading glasses to read the menu. 4., the adjustable height cup platform is tweaky. Pricing on this model varies wildly, up to $60-$70 difference online, I never found this model in a retail store. I watched Amazon for a couple of months before finally buying when it went on sale. If you want one, be patient and watch for the best price. Some Dolce Gusto capsules are available in stores but best selection of flavors is on Amazon so I just order them (cappuccino is hard to find in stores).
Some Background - I made the mistake of figuring out how much money I was spending on coffee at various venues and was a bit taken back (do the same and you may be horrified). Then, while traveling, a client had an office grade capsule type coffee maker and I was (for the first time ever) really impressed with the quality. One striking feature was a 2-capsule cappuccino it made (1 for the milk, 2nd for the coffee) that was surprisingly good. Cappuccino is my favorite by far so I began searching for a home coffee machine that used a similar process. The Dolce Gusto is the only one I found that did it. I was a bit hesitant to spend the money on it (and of course, being a gadget junkie had to have the most expensive one with the menu screen, etc). I drink coffee in single servings and don't want to make a pot full of it so the capsule approach made sense for me. My first few cups were a little disappointing but using the "a little more" options found a good setting for the milk and coffee capsules and the machine memorized them. I found 8 oz to-go cups complete with lids and built in heat barrier so now I can make my cappuccino right before leaving for work (faster than making a stop and cheaper by far). Mind you it is not as good as a hand made cappuccino by someone who knows what they are doing (I've been to Italy, Malta, and South America so know what a good one tastes like) but I would compare favorably the drive thru coffee shops I was using before.
Use notes - it may take a moment to figure out the hyroglifical instructions (which make you think the coffee capsule goes in before the milk which is not the case); be careful with the adjustable cup platform which slips out of place and spills if you don't have it secure (I just leave mine fully lowered); upon first use the out-of-water indicator came on even though the tank was full - I think it took a few tries to get the pump primed - it has not happened again; register your Dolce Gusto online so you can get a free box of capsules!