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47 of 47 people found the following review helpful:
1.0 out of 5 stars
Leaks everywhere, May 22, 2009
This review is from: DeLonghi PAC A120E 12,000-BTU Eco-Friendly Portable Air Conditioner (Kitchen)
This unit does the job advertised, I will admit that. It does cool a room very well. In fact, it keeps the back half of our house nice and cool.
The downside is that it leaks like crazy. Even with the dehumidifier off. And I live in El Paso, not exactly a humid area of the country.
The problem seems to mostly stem from the fact that unlike most similar units, the internal tank is not removeable. This means you can not drain the water off before it overflows the tank.
To make it worse, there is a drain hole in the rear of the unit. But hooking up a hose does not good. It seems it is only made to drain the unit at the end of the season, not for routine use. This places it to high in the tank to actually drain.
We are seeing roughly a gallon of water a day leaking from this unit. I just wish I had looked here before I bought it.
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47 of 49 people found the following review helpful:
1.0 out of 5 stars
Beware Pinguinos LEAK !! Do not purchase this product!!, August 1, 2008
This review is from: DeLonghi PAC A120E 12,000-BTU Eco-Friendly Portable Air Conditioner (Kitchen)
We are on our second Pinguino after our first machine leaked on our carpet. We returned the unit now the second machine leaks aproximately 4 pints of water a day. Delonghi know they are selling a defective product. When you call customer service there is a promt for Penguinuo air conditioners!
They refuse to do anything about replacing this unit at no cost to me.
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31 of 31 people found the following review helpful:
1.0 out of 5 stars
WARNING*** Do Not Buy This, August 21, 2009
This review is from: DeLonghi PAC A120E 12,000-BTU Eco-Friendly Portable Air Conditioner (Kitchen)
***BUY AT YOUR OWN RISK***
I purchased this DeLonghi PAC A120E a year ago when my wife and I needed a stand up air conditioner unit. I should have read the reviews here because it started leaking water all over our carpet and hardwood floor. This unit has been in operation for 3 months and it has broken down and has ruined a 150 dollar carpet. I have tried to contact the customer service for DeLonghi but it is useless. The nearest service center is 75 miles away from my house and is NOT open on weekends. The company does not pay for shipping or send a technician out. DeLonghi is unwilling to help or provide any kind assistance in this matter. Why should they? They already got paid. Our local repair shop will not touch these units and will cost about 200 dollars to replace the part. Please keep in mind this unit is still in warrantee. We are left with a VERY EXPENSIVE PIECE OF JUNK (a 700 dollar piece of junk). They say it is NOT their policy to ship or pay for shipping to their service center. Its a great scam. If I could give this product a negative number I would. SAVE YOUR MONEY. I will NEVER buy a DeLonghi product again. I just want to reiterate what an absolute inconvienece this is. It is the hottest week of the summer and my thermostat has reached 93 in my living room. So, thanks DeLonghi for that. I'm sweating as I type this and I bet your CEO is sitting somewhere very cool and perspiration free.
PS. I am not exaggerating and have not had any previous problems with DeLonghi, but they have been awful to deal with.
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