Customer Reviews

DeLonghi ST100PB Steam-It-Clean Steam Cleaner

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I bought my DeLonghi Steam Cleaner on August 9, 2005. I have to say that I am very disappointed with the overall quality of the machine. To me it seemed like the pressure of the steam was not nearly as strong as the Euro pro I previously owned. I used it a total of two times before the yellow button that clicks the attachments into place broke off the handle. After the holidays I sent the unit in to one of DeLonghi's authorized service repair shops. They have had my steamer for TWO months! When I called them in Feb. they told me that they were waiting for the part to come in, and that I shouldn't call them to follow-up on the status of the repair of my steamer. In other words, they will fix it when they can and don't bug them about it. I believe this is unacceptable. I paid a good sum of money for poor quality, poor customer service, and a great amount of frustration. I wouldn't recommend buying this steamer. I only with that I had listened to the negative reviews over the positive ones that I read on amazon. Save yourself the frustration of purchasing this steamer. Looking back, I didn't rate the Euro pro very high because it only lasted me two years. However, two years is better than two times of use. I am still waiting to get my steamer back! Maybe in another month or so it will be shipped back to me, hopefully in working order.

I bought one of these about 8 years ago and it finally wore out so I bought another one - I can not do without it now - I do not need to buy floor cleaners any more and it gets floors and rugs really clean. Great item!!