Most helpful critical review
12 of 13 people found the following review helpful
Failed to work when I needed it, cost me an unnecessary helicopter, and then Delorme customer service failed me
on July 2, 2013
I bought this a little over one year ago for expeditions in the Canadian wilderness. I needed to use it last week to tell someone to get a train to stop for me. The two-way communicator, which was the entire purpose of my purchase and spending $800 (inReach, PN-60w & subscription), failed. The GPS was showing that I could not send out messages, even though messages were being sent many times. I could not receive messages. Thinking I could not communicate, I tried using one of the pre-programmed messages (similar to a Spot), which confused and worried my friends and family a great deal. I spoke with Delorme about how this unit failed me the only time I have ever needed it, and they basically said that they may not charge me to fix the problem, if I am lucky. They took zero responsibility for the failure of the unit. I feel like I wasted $800 on this product in order to try and avoid situations exactly like the one that this breakdown created - expensive and unnecessary rescues, and worrying my friends and family.
If you need to communicate in the wilderness, I would recommend a satellite phone, as Delorme clearly does not have this product sorted out. Otherwise, a SPOT would cost far less than this, and would be much less likely to break & cause confusion. Or just get an SOS beacon. Any ways, this product costs way too much for it to fail the only time I needed it. Don't spend your money here.