Customer Reviews

190
3.7 out of 5 stars
DeLorme AG-009871-201 inReach SE
Style Name: Base ModelChange
Price:$299.95
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on April 24, 2015
Style Name: Base Model
I am very frustrated with your product and/or service. I bought it, paid the fees, etc., but when I turn the inReach SE to activate it, it acquires the GPS fix in a couple of seconds, but it cannot send activation! I have being trying to activate it for two days without success. I had a backpack travel to bowhunt turkey for a couple of days, and I cancelled it on the last minute, literally, because the inReach SE is useless. Can someone make it work or return my money back? I am very frustrated for not being able to go backpacking because this equipment is useless because it cannot be activated; even though, I was already billed for the activation.
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on April 23, 2015
Style Name: With Navigation FeaturesVerified Purchase
I use this to allow people to track me on solo motorcycle trips and it gives me access to an SOS in the backcountry, if it is ever needed.
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on April 23, 2015
Style Name: Base Model
My experience has been that The manufacturer of inReach products does not stand behind the product.
1. The unit dropped 2 feet from my car to the pavement a few weeks after I bought the device. I was told to send it in and I'd have to pay for the product to be fixed. Unfortunately this was in the middle of a 2 month trip where I needed the product.
I felt that the product should be less fragile ; what if it were to be smashed against a rock while climbing in Canyonlands?
And if this was just an unfortunate fluke, the manufacturer should stand behind the product and replace the product for the customer.

2. I have never been able to upgrade my firmware. I tried on 3 mac computers and my husband's PC. Nothing has ever worked. I followed all instructions to a tee. Customer support simply repeated the directions as I had already followed. Finally they suggested that the cord might be bad. But they didn't offer to send me a new one or to fix the unit, which may be faulty.

3. The unit shut off completely last fall on a 3 week trip west. I was unable to reboot it. Finally, after being plugged in for a few days it rebooted. There seemed to be no reason for the unit to shut off - it was fully charged.
Now, months later, the same thing has happened but this time it has never allowed me to turn it back on or reboot it. The only support I have ever gotten from customer support is to repeat the steps to reboot. .. Nothing happens.

The probability that I've had a faulty unit the entire time I've been paying for this service wouldn't be an issue to me if the manufacturer had simply stood behind its product. Most companies would have sent a return label and forwarded a new unit to me. Especially when this product is carried for emergencies, I need reliability. I didn't feel I had that from either the product or the people behind the product.
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on April 16, 2015
Style Name: With Navigation FeaturesVerified Purchase
Works great. I use this riding off road by myself. It keeps Mama in the loop and she can send help if i don't come home. Definitely get a Square Trade warranty with it. I cracked the screen after a fall, it wasn't a low quality issue, i banged the crap out of it.
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on April 12, 2015
Style Name: With Navigation FeaturesVerified Purchase
Awesome device!
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on April 9, 2015
Style Name: With Navigation Features
Great device, works as expected and comes in handy on backcountry adventures, but terrible customer service and support. Billing and support with this company has been a nightmare. If I weren't already committed to this device, I would certainly go with another company.
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on April 2, 2015
Style Name: With Navigation FeaturesVerified Purchase
So far works well, but I am in North America now. I will really field test this in Upper Dolpa, Nepal in May. My friend has one and it does work well
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on March 26, 2015
Style Name: Base ModelVerified Purchase
It's a piece of security, piece of mind for someone out away from civilization. Delorme is a very reputable company, I wouldn't want to go with anyone else. The only issue I see with this product is to navigate, you have to be patient with the buttons, with the protection that is on them, sometimes hard to navigate or type, other than that I am happy with my purchase and it works great!
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on March 23, 2015
Style Name: With Navigation FeaturesVerified Purchase
Great emergency tool, though the IRIDIUM network is rather bewildering in it's reception requirements - sometimes it works in deep forest - sometimes in open space it refuses to get signal. I love the Smartphone pairing feature - I can just keep this on my pack and use my iPhone instead of the clumsy unit controls.
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1 of 1 people found the following review helpful
on March 19, 2015
Style Name: Base ModelVerified Purchase
Works perfectly - Take your time setting up ALL the 'things' necessary to register it and to activate it. Go step-by-step, in the order DeLorme suggests and you'll have it 'up-and-running' quickly. Then go for a walk and practice with it, sending and receiving messages, including using your bluetooth connected smart phone (to send messages). In other words, get familiar with the locator before you actually take it out for the actual reason you bought it. - It'll save your life - if you know how to use it to its max abilities.
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