Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations [Paperback]

Bob Pike (Author), Arch Dave (Author)

Book Description

ISBN-10: 078791116X | ISBN-13: 978-0787911164 | Publication Date: October 3, 1997 | Edition: 1

If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the group's learning process. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant.

You'll learn first how to identify the types of difficult participants, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Finally, you'll learn the steps of each technique and how to achieve maximum results.



Learn to deal with "difficult participant" types such as:
* The Latecomer
* The Preoccupied
* The Introvert
* The Domineering . . . and more!

Don't let difficult participants get the best of you. Maximize the learning potential in all your training sessions with Dealing with Difficult Participants!

Editorial Reviews

From the Inside Flap

You know the destructive effect that difficult participants can have on their own learning, as well as on the group's learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Some people know how to take a hint. Others don't. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attAnding the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not-so-difficult) participants will require little prompting; others will require a lot.Learn to deal with types such as:

• The Preoccupied
• The Socializer
• The Introvert
• The Bored
• The Domineering
• The Unqualified
• The Skeptic
• The Sleeper

Don't let difficult participants get the best of you. Pick up this engaging book and maximize the learning potential in all your presentations!

From the Back Cover

You know the destructive effect that difficult participants can have on their own learning, as well as on the group's learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual.
Some people know how to take a hint. Others don't. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attending the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not-so-difficult) participants will require little prompting; others will require a lot.
Learn to deal with types such as:

• The Preoccupied
  
• The Socializer
  
• The Introvert
  
• The Bored
  
• The Domineering
  
• The Unqualified
  
• The Skeptic
  
• The Sleeper

Don?t let difficult participants get the best of you. Pick up this engaging book and maximize the learning potential in all your presentations!

See all Editorial Reviews

Product Details

• Paperback: 128 pages
• Publisher: Pfeiffer; 1 edition (October 3, 1997)
• Language: English
• ISBN-10: 078791116X
• ISBN-13: 978-0787911164
• Product Dimensions: 9.2 x 7 x 0.4 inches
• Shipping Weight: 8.8 ounces (View shipping rates and policies)
• Average Customer Review: 3.2 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #427,722 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

29 of 29 people found the following review helpful:

2.0 out of 5 stars good tips, easy to read large print, but not worth the $25., August 26, 1999

By A Customer

This review is from: Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations (Paperback)

This book has some worth to it for the beginning trainer. However, we were disappointed that the publisher had used very large margins, and very large fonts to make it appear to have more content then what it has. It is a paperback book that looks to be around $10-15, not the $25 asking price. We're sending the books back that we purchased for our trainers. It's not what we were expecting. But if you have a lavish budget, and don't care about costs, then it would be an ok addition for the "trainer library".

19 of 19 people found the following review helpful:

4.0 out of 5 stars Useful for the Novice, November 22, 2006

By 

Edwin C. Pauzer (New York City) - See all my reviews
(VINE VOICE)   

This review is from: Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations (Paperback)

Four or five stars is what I would give depending upon your level of knowledge and experience in training. For the person new to training, this may well be an invaluable source to handle situations normally learned after years of experience. It may also be a valuable source for people who have not been very good at training, and have not been positive role models for years. For these people, the cost is well worth it. For those with a great deal of positive learning and experience, it may be nothing more than a review or validation of what they are already doing. Those people will also lament the high cost.

4 of 4 people found the following review helpful:

2.0 out of 5 stars Disappointed, April 26, 2002

By A Customer

This review is from: Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations (Paperback)

This book addresses a topic that because of behavioral styles, experience, and communication ability, many trainers have a challenge handling - participants who do not cooperate or who make things difficult. While Pike/Arch provide some useful ideas and tips that are valuable for less experienced trainers, the content does not justify the cost. There are large graphics, and wide margins which leave a lot of white space. If content was expanded or if it were priced [lower]it would be a better value.