Customer Reviews

Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(0)

 

 

This book has some worth to it for the beginning trainer. However, we were disappointed that the publisher had used very large margins, and very large fonts to make it appear to have more content then what it has. It is a paperback book that looks to be around $10-15, not the $25 asking price. We're sending the books back that we purchased for our trainers. It's not what we were expecting. But if you have a lavish budget, and don't care about costs, then it would be an ok addition for the "trainer library".

Four or five stars is what I would give depending upon your level of knowledge and experience in training. For the person new to training, this may well be an invaluable source to handle situations normally learned after years of experience. It may also be a valuable source for people who have not been very good at training, and have not been positive role models for years. For these people, the cost is well worth it. For those with a great deal of positive learning and experience, it may be nothing more than a review or validation of what they are already doing. Those people will also lament the high cost.

This book addresses a topic that because of behavioral styles, experience, and communication ability, many trainers have a challenge handling - participants who do not cooperate or who make things difficult. While Pike/Arch provide some useful ideas and tips that are valuable for less experienced trainers, the content does not justify the cost. There are large graphics, and wide margins which leave a lot of white space. If content was expanded or if it were priced [lower]it would be a better value.

A great way to quickly pick up ideas for those problem people in EVERY classroom. I train technology and, although this book is not necessarily geared toward technology training, I believe I can easily apply these strategies in my sessions. Thanks Bob & Dave!