Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) [Paperback]

Roy Lilley (Author)

Book Description

Series: Sunday Times Creating Success | Publication Date: February 28, 2010

Workplaces are filled with all types of people, and some of them can be very difficult to get along with.  By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.

Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it.  Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. 

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

Editorial Reviews

Review

“Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance.” – Business Executive

From the Publisher

Roy Lilley is a writer, commentator and full-time speaker on health, change management and social issues in the UK, Europe and the US. --This text refers to an out of print or unavailable edition of this title.

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Product Details

• Paperback: 160 pages
• Publisher: Kogan Page; Revised,Revised edition (February 28, 2010)
• Language: English
• ISBN-10: 0749456604
• ISBN-13: 978-0749456603
• Product Dimensions: 8.6 x 5.5 x 0.4 inches
• Shipping Weight: 8.5 ounces (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #879,384 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

4.0 out of 5 stars Quick to read, good pointers, January 26, 2011

By 

Ravi C. (San Francisco, CA United States) - See all my reviews

This review is from: Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) (Paperback)

This was a worthwhile and short read, primarily meant for workplace hassles. Lilley pulls out the best points from other authors, especially Bramson's Coping with Difficult People. I liked the brevity of this book, compared to Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst - that book was helpful for its breakdown of intentions (get it right, get it done, get along with others, get appreciated), and what happens when these are frustrated. I'm looking forward to reading The Complete Idiot's Guide to Coping with Difficult People which has really good reviews.