Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone [Paperback]

Dr. Rick Brinkman (Author), Dr. Rick Kirschner (Author), Rick Brinkman (Author), Rick Kirschner (Author)

Book Description

Publication Date: February 20, 2003 | ISBN-10: 0071416412 | ISBN-13: 978-0071416412 | Edition: 1

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Editorial Reviews

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Product Details

• Paperback: 48 pages
• Publisher: McGraw-Hill; 1 edition (February 20, 2003)
• Language: English
• ISBN-10: 0071416412
• ISBN-13: 978-0071416412
• Product Dimensions: 8.7 x 5.8 x 0.4 inches
• Shipping Weight: 4 ounces (View shipping rates and policies)
• Average Customer Review: 3.2 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #68,083 in Books (See Top 100 in Books)
  • #3 in Books > 4-for-3 Books > Business & Investing > Business Life > Communication > General
  • #3 in Books > 4-for-3 Books > Business & Investing > Business Life > Communication > Meetings & Presentations
  • #61 in Books > 4-for-3 Books > Business & Investing > General

More About the Author

Dr. Rick Kirschner has delivered motivational speeches and training programs on The Art of Change to some of the best known organizations in the world, including NASA, Progressive Insurance, Starbucks and Texas Instruments. And he's delivered his ideas and advice on communication, persuasion and conflict resolution through radio and television appearances, newspaper and magazine articles and interviews, from CNBC to CBC to FOX to the Wall Street Journal, in USA Today,the London Times, Executive Excellence, Selling Power, and Readers Digest.

He is the author of the comprehensive communication program, 'Insider's Guide To The Art of Persuasion,' and coauthor of the international bestseller, Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst.' His next book, 'How To Click With People: Building the Personal Side of Business,' is scheduled to be published June 2011 from Hyperion Books

The Art of Change Skills for Life™ presentations blend people-friendly humor and savvy expertise with practical skills and compelling content on connection, communication and positive change. Audiences have fun, get to know themselves, and gain a palette of attitudes and behaviors that help them to change their lives, relationships and businesses for the better.

Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

5.0 out of 5 stars Should be called Dealing with Difficult Behaviours, September 11, 2007

By 

Ms. M. S. Hindle "thebookaddict" (Auckland, New Zealand) - See all my reviews
(REAL NAME)   

This review is from: Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone (Paperback)

I really enjoyed this book. The crux of it is that you are dealing with bad or difficult behaviour, not necessarily bad people. If you understand what drives the behaviour you can be more successful in dealing with it. It is also a good guide on what NOT to do. AND the book is not a weighty tome that drones on and on to prove a simple point ... it is nice and to the point. I was a IT consultant for 10 years working with many different global coporate companiess, and now run my own business employing 15 people. I can recognise each and every behaviour type. I have tries lots of these strategies for dealing with these behaviours (successful and unsuccessful) and a lot of this advice rings so very true.

11 of 13 people found the following review helpful:

3.0 out of 5 stars Very short & general, October 2, 2007

By 

Kay (USA) - See all my reviews

Amazon Verified Purchase

This review is from: Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone (Paperback)

This is like a small handbook/manual to refer to after you've read a more in depth book on the subject. I wouldn't even call it a book, it's not very long at all.

It's not a bad read but if you have never read anything about "difficult people" before you'll find a LOT lacking. I think maybe it'll be good to refer to if you need reminders of the things you've learned.

A more comprehensive book on the subject which i have read and like a lot is called Coping with difficult people by Robert M. Bramson.

12 of 16 people found the following review helpful:

1.0 out of 5 stars NOT the same book reviewed below, Executive summary, October 28, 2007

By 

P. STABER (Plano, TX United States) - See all my reviews
(REAL NAME)   

This review is from: Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone (Paperback)

This is the executive summary 64 pages. NOT the one reviewed below that is out of print. I checked it out of the library and found it very good, but wanted to finish it in detail on a long business trip. Was very disappointed when I saw a small flimsy pamphlet like book, not the good one. Amazon need to make this clearer to people. Watch the buy 3 get one free promos - there is a reason those books are sitting.