Customer Reviews

Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

This book is so chock full of info on dealing with difficult people. It goes beyond the obvious and gets to the root causes of the actions some people take, and how you can best combat them. I would recommend this book for anyone. Not just business persons, but anyone dealing with the public. It can even help with interpersonal relationships.

A great book

I had the pleasure of sitting in on one of Roberta's seminars and meeting this very lovely woman. This book gives you some good tips and trick on how to deal with people that you may find difficult.

For me, the book was poorly organized and presented in a very scattered way. It felt as if I was reading a bunch of post-it notes or the rough outline instead of paragraphs and chapters of cohesive ideas. Because of this, I am sorry to say I was unable to make it through the whole book and this is why I gave it only one-star. Perhaps the author can better present her ideas when in an informal, lecture or seminar atmosphere or maybe it is simply not the style of book that is suited to me. The only positive for me was that I loaned it from my local library, so it was not money wasted.

I do not recommend this book. The problem with this book is that is gives logical advice most people already know. I did not find any useful information in there that made it easier for me to work or deal with difficult people.

The section about dealing with difficult customers is simply horrible. It sounds like a corporation has written this book in order to create better workers. Workers who still have a positive attitude if a customer humiliated them for no reason. The book points out that many people work in customer service because they have no other option. True! Then the book tells the reader: If you work in customer service and are not able to maintain a smile all day even if customers are mean and snotty then you should get out of customer service. This advice is ridiculous. Most people who work in this field have no other choice. They only make $ 7.50 an hour on average and get humiliated by rude customers. You can only make a career of this if you work on the corporate level.

My advice: If you are really interested in this book and want to see for yourself, just get it from the library.