Dealing With Difficult People [Paperback]

Roy Lilley (Author), Roy Lilley (Author)

Book Description

Publication Date: March 15, 2002 | Series: Creating Success (Book 8)

Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.

Editorial Reviews

Review

"It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards." -- OS Magazine

From the Publisher

Roy Lilley is a writer, commentator and full-time speaker on health, change management and social issues in the UK, Europe and the US.

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Product Details

• Paperback: 160 pages
• Publisher: Kogan Page Business Books (March 15, 2002)
• Language: English
• ISBN-10: 0749436913
• ISBN-13: 978-0749436919
• Product Dimensions: 8.5 x 5.3 x 0.4 inches
• Shipping Weight: 7.4 ounces
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #3,158,901 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

4.0 out of 5 stars Quick to read, good pointers, January 26, 2011

By 

Ravi C. (San Francisco, CA United States) - See all my reviews

This review is from: Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) (Paperback)

This was a worthwhile and short read, primarily meant for workplace hassles. Lilley pulls out the best points from other authors, especially Bramson's Coping with Difficult People. I liked the brevity of this book, compared to Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst - that book was helpful for its breakdown of intentions (get it right, get it done, get along with others, get appreciated), and what happens when these are frustrated. I liked reading The Complete Idiot's Guide to Coping with Difficult People which had a more psychological focus and had good insights. Bramson's book Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work seemed to me the best in the category.