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1 of 1 people found the following review helpful:
4.0 out of 5 stars
Quick to read, good pointers,
By Ravi C. (San Francisco, CA United States) - See all my reviews
This review is from: Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) (Paperback)
This was a worthwhile and short read, primarily meant for workplace hassles. Lilley pulls out the best points from other authors, especially Bramson's Coping with Difficult People. I liked the brevity of this book, compared to Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst - that book was helpful for its breakdown of intentions (get it right, get it done, get along with others, get appreciated), and what happens when these are frustrated. I liked reading The Complete Idiot's Guide to Coping with Difficult People which had a more psychological focus and had good insights. Bramson's book Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work seemed to me the best in the category.
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Dealing With Difficult People by Roy C. Lilley (Paperback - March 15, 2002)
Used & New from: $0.62
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