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Dealing with Dilemmas: Where Business Analytics Fall Short Hardcover – August 23, 2010
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From the Inside Flap
Let's be honest. In our business culture we are obsessed with analysis. We truly believe that if we have all the data and are smart enough, we can solve any problem. But in strategic decision-making, most problems boil down to a dilemma, a fundamental conflict you can't analyze your way out of. Analysis, in the end, just confirms those dilemmas.
Dealing with Dilemmas explains why facing business dilemmas requires an approach opposite to analysisthat is, synthesis. An art and a science unfortunately forgotten in business, synthesis involves the merging of two or more ideas into a larger idea and is at the crux of this innovative book's "out of the box" approach to move your business forward strategically in unexploredand previously impossibleways.
Filled with provocative examples and insights from the fields of philosophy, social psychology, intercultural management, strategy and performance management, Dealing with Dilemmas looks at:
- The six fundamental dilemmas all organizations face
- Creating better strategies in an uncertain and complex environment
- The dangers surrounding current thinking in analytics and performance management
- Detailed approaches for how toand not todeal with dilemmas
- How organizations worldwide are coping with their dilemmas
From the Back Cover
Jeroen van Breda Vriesman, Member of the Board, Achmea
"All executives face dilemmas. Frank Buytendijk, a performance management expert, does a terrific job of combining research, executive perspectives, and a practical view to improve our leadership skills and help us reconcile dilemmas."
Heidi Melin, Chief Marketing Officer, Polycom
"Frank excels in taking a broader view on performance management, and in being able to formulate his inspiring ideas and observations in a clear and understandable way. A formidable combination."
Dr. Carsten Bange, founder and Managing Director of Business Application Research Center (BARC)
"Buytendijk challenges best practices and offers a new view on decision-making in business and the public sector."
Dr. Edmund Stoiber, former Minister-President, Bavaria, Germany
"In this excellent book, Dealing with Dilemmas: Where Business Analytics Fall Short, author Frank Buytendijk explores dilemmas that frustrate those responsible for executing strategy . . . Frank Buytendijk is to be commended for the insights and awareness that this book brings to the market. It is an important work that will enhance the effectiveness of your organization."
From the Foreword, Dr. David Norton, co-creator of the Balanced Scorecard
Top Customer Reviews
It's hard to classify "Dealing with Dilemmas," since it cover so many areas:
- strategy & decision making
- scenarios & resource allocation
- risk, ambiguity, constraints, assumptions
- morality & ethics
- alignment & culture
First of all, this is a really good overview of strategy - it's like a Strategy Safari: A Guided Tour Through The Wilds of Strategic Management crash-course.
And he does a solid job of identifying 6 dilemmas that exist in every business:
- value vs. profit
- long term vs. short term
- top down vs. bottom up
- listen vs. lead
- inside out vs. outside in
- optimize vs. innovate
Then he neatly classifies those into "you versus me" and "now versus later," which both require different approaches.
Given Frank's pedigree, he ties the message of the book neatly into Enterprise Performance Management/Business Intelligence concepts and practices - like the Balanced Scorecard, Resource Planning, Finance, and Analytics.Read more ›
I highly recommend this book to any person involved in corporate performance management, but beware it will make you reconsider how it's implemented.
In Dealing with Dilemmas, he challenges the role of analysis as the ultimate tool for understanding strategic options and as a basis of decision making--arguing that by "breaking down" concepts, we do not reconcile conflicting solutions. Forget about hard choices; synthesis is the way.
Buytendijk presents abundant examples of how to reconcile these choices by creating a portfolio of strategic options. And he shows how scenario-based strategy maps can help create these options.
Buytendijk is an intellectual provocateur whose writings are richly informed by the literature without being academic. Lively, engaging, and witty, his books are a joyride for the brain. But more important, they are sure to get strategy professionals and business leaders thinking about a new way to deal with conflicting options in a world that demands short-term performance but requires long term performance for survival.