From the Inside Flap
Let's be honest. In our business culture we are obsessed with analysis. We truly believe that if we have all the data and are smart enough, we can solve any problem. But in strategic decision-making, most problems boil down to a dilemma, a fundamental conflict you can't analyze your way out of. Analysis, in the end, just confirms those dilemmas.
Dealing with Dilemmas explains why facing business dilemmas requires an approach opposite to analysisthat is, synthesis. An art and a science unfortunately forgotten in business, synthesis involves the merging of two or more ideas into a larger idea and is at the crux of this innovative book's "out of the box" approach to move your business forward strategically in unexploredand previously impossibleways.
Filled with provocative examples and insights from the fields of philosophy, social psychology, intercultural management, strategy and performance management, Dealing with Dilemmas looks at:
- The six fundamental dilemmas all organizations face
- Creating better strategies in an uncertain and complex environment
- The dangers surrounding current thinking in analytics and performance management
- Detailed approaches for how toand not todeal with dilemmas
- How organizations worldwide are coping with their dilemmas
From the Back Cover
"Analytics are really important for optimizing the business. But for reaching real breakthroughs where you optimize and innovate at the same time, you need more than crunching the numbers. Buytendijk provides many practical examples and new ways of thinking on how to achieve that."
Jeroen van Breda Vriesman, Member of the Board, Achmea
"All executives face dilemmas. Frank Buytendijk, a performance management expert, does a terrific job of combining research, executive perspectives, and a practical view to improve our leadership skills and help us reconcile dilemmas."
Heidi Melin, Chief Marketing Officer, Polycom
"Frank excels in taking a broader view on performance management, and in being able to formulate his inspiring ideas and observations in a clear and understandable way. A formidable combination."
Dr. Carsten Bange, founder and Managing Director of Business Application Research Center (BARC)
"Buytendijk challenges best practices and offers a new view on decision-making in business and the public sector."
Dr. Edmund Stoiber, former Minister-President, Bavaria, Germany
"In this excellent book, Dealing with Dilemmas: Where Business Analytics Fall Short, author Frank Buytendijk explores dilemmas that frustrate those responsible for executing strategy . . . Frank Buytendijk is to be commended for the insights and awareness that this book brings to the market. It is an important work that will enhance the effectiveness of your organization."
From the Foreword, Dr. David Norton, co-creator of the Balanced Scorecard