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Dealing with Dilemmas: Where Business Analytics Fall Short Hardcover – August 23, 2010


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Product Details

  • Hardcover: 220 pages
  • Publisher: Wiley; 1 edition (August 23, 2010)
  • Language: English
  • ISBN-10: 0470630310
  • ISBN-13: 978-0470630310
  • Product Dimensions: 9.1 x 5.9 x 1.2 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,178,727 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

Let's be honest. In our business culture we are obsessed with analysis. We truly believe that if we have all the data and are smart enough, we can solve any problem. But in strategic decision-making, most problems boil down to a dilemma, a fundamental conflict you can't analyze your way out of. Analysis, in the end, just confirms those dilemmas.

Dealing with Dilemmas explains why facing business dilemmas requires an approach opposite to analysis—that is, synthesis. An art and a science unfortunately forgotten in business, synthesis involves the merging of two or more ideas into a larger idea and is at the crux of this innovative book's "out of the box" approach to move your business forward strategically in unexplored—and previously impossible—ways.

Filled with provocative examples and insights from the fields of philosophy, social psychology, intercultural management, strategy and performance management, Dealing with Dilemmas looks at:

  • The six fundamental dilemmas all organizations face
  • Creating better strategies in an uncertain and complex environment
  • The dangers surrounding current thinking in analytics and performance management
  • Detailed approaches for how to—and not to—deal with dilemmas
  • How organizations worldwide are coping with their dilemmas

From the Back Cover

"Analytics are really important for optimizing the business. But for reaching real breakthroughs where you optimize and innovate at the same time, you need more than crunching the numbers. Buytendijk provides many practical examples and new ways of thinking on how to achieve that."

—Jeroen van Breda Vriesman, Member of the Board, Achmea

"All executives face dilemmas. Frank Buytendijk, a performance management expert, does a terrific job of combining research, executive perspectives, and a practical view to improve our leadership skills and help us reconcile dilemmas."

—Heidi Melin, Chief Marketing Officer, Polycom

"Frank excels in taking a broader view on performance management, and in being able to formulate his inspiring ideas and observations in a clear and understandable way. A formidable combination."

—Dr. Carsten Bange, founder and Managing Director of Business Application Research Center (BARC)

"Buytendijk challenges best practices and offers a new view on decision-making in business and the public sector."

—Dr. Edmund Stoiber, former Minister-President, Bavaria, Germany

"In this excellent book, Dealing with Dilemmas: Where Business Analytics Fall Short, author Frank Buytendijk explores dilemmas that frustrate those responsible for executing strategy . . . Frank Buytendijk is to be commended for the insights and awareness that this book brings to the market. It is an important work that will enhance the effectiveness of your organization."

—From the Foreword, Dr. David Norton, co-creator of the Balanced Scorecard


More About the Author

Frank's professional basis in business intelligence and performance management gives him a strong strategic perspective across many domains in business and IT. He is a world-class speaker at conferences at conferences all over the world, and is known for his out-of-the-box thinking and provocative style.

Currently, Frank is Vice President and Fellow at Oracle Corp, responsible for "thought leadership". He also worked as a Research Vice President at research company Gartner, and held a variety of positions in his home country, The Netherlands.

Frank is also a visiting fellow at Cranfield University School of Management, and author of various books, including "Performance Leadership" (McGraw-Hill, september 2008). Currently, Frank is working on his next book "Dealing with Dilemmas".

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Ron W. Dimon on November 30, 2010
Format: Hardcover Verified Purchase
Once again, Frank has produced a work with a very high content-to-pages ratio: there is a lot of stuff in here! And as he did in "Performance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry," he manages to combine the philosophical and practical through theories and Real-world examples and case studies.
It's hard to classify "Dealing with Dilemmas," since it cover so many areas:
- strategy & decision making
- scenarios & resource allocation
- risk, ambiguity, constraints, assumptions
- morality & ethics
- alignment & culture
First of all, this is a really good overview of strategy - it's like a Strategy Safari: A Guided Tour Through The Wilds of Strategic Management crash-course.
And he does a solid job of identifying 6 dilemmas that exist in every business:
- value vs. profit
- long term vs. short term
- top down vs. bottom up
- listen vs. lead
- inside out vs. outside in
- optimize vs. innovate
Then he neatly classifies those into "you versus me" and "now versus later," which both require different approaches.
Given Frank's pedigree, he ties the message of the book neatly into Enterprise Performance Management/Business Intelligence concepts and practices - like the Balanced Scorecard, Resource Planning, Finance, and Analytics.
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1 of 1 people found the following review helpful By Michael Coveney on October 21, 2010
Format: Hardcover
There are very few books that actually get you to re-think your approach to strategy implementation. This is one of those books. Frank has a direct, simple, methodical way and once you start reading, it makes absolute sense and you wonder why you didn't think about his approach to begin with.

I highly recommend this book to any person involved in corporate performance management, but beware it will make you reconsider how it's implemented.
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Format: Hardcover
In the world of strategy management, Frank Buytendijk is an original. Read anything by him that you can get your hands on. He challenges established beliefs and practices, and asks important questions about how and why companies make the strategic choices they do--and how they might rethink their approach to strategy development and execution to better match today's breathlessly evolving business landscape.

In Dealing with Dilemmas, he challenges the role of analysis as the ultimate tool for understanding strategic options and as a basis of decision making--arguing that by "breaking down" concepts, we do not reconcile conflicting solutions. Forget about hard choices; synthesis is the way.
Buytendijk presents abundant examples of how to reconcile these choices by creating a portfolio of strategic options. And he shows how scenario-based strategy maps can help create these options.

Buytendijk is an intellectual provocateur whose writings are richly informed by the literature without being academic. Lively, engaging, and witty, his books are a joyride for the brain. But more important, they are sure to get strategy professionals and business leaders thinking about a new way to deal with conflicting options in a world that demands short-term performance but requires long term performance for survival.
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