Chevron, Xerox, Ford, and other leaders open their files for a thorough introduction to the booming field of knowledge management. When skilled employees leave an organization, their valuable knowledge leaves with them, a high-priority problem for 88% of recently-polled executives. Knowledge management has blossomed into a market approaching $4.5 billion, allowing companies to use the Web and other database technologies to capture and leverage employee expertise before it disappears forever.
The Decision-Makers Guide to Knowledge Management explains knowledge management and includes:
Recommendations about outsourcing, off-the-shelf systems, and other IT decisions.
Case studies and best practices from leading companies.
Guidelines for piloting and rolling out a knowledge management system.
