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Most Helpful Customer Reviews
9 of 9 people found the following review helpful:
4.0 out of 5 stars
Forewarned is forearmed,
By
This review is from: Dect 6.0 Cell Fusion Caller Id 2HS (Wireless Phone Accessory)
After considerable research (and reading all these reviews) I chose this phone for its many features. Chief among them are it's base keypad, DECT 6.0 technology and bluetooth capability. In a week of use I have found a few of the quality issues mentioned by others such as the occasionally inoperative center button. By and large though I find the quality acceptable.There are two issues, however, which cause me to knock a few points off this phone's ranking. The first may be more my misunderstanding than the phone's fault. I bought this phone thinking I could use my cellphone and Plantronics earpiece together. Not so. Both the Cell Fusion and my cellphone (LG 8350) only accept one bluetooth connection at a time. I also thought one could use the cellphone to make or receive a landline call. Not so. Think of this phone a giant bluetooth earpiece. A cell call is still a cell call, incoming or outgoing. Also, after purchase I learned that the phone will not connect to my Plantronics bluetooth earpiece. Only cellphones allowed. The second disappointment is the internal phone book. While it is nice that you can transfer names/numbers from base to multiple handsets and vice versa you can only do them one at a time. If you have 150 names with alternate numbers (home, office, cell) this is beyond tedious. I have no idea why they don't have a simple routine to transfer the entire phone book. Likewise, there is no way to dump the phone book. One at a time for each unit. This is a pain and should be fixed. All in all, not a bad product. Voice quality is excellent and the phone's many other features make it worthy of consideration. Tech support personal are friendly, sometimes helpful, sometimes frustratingly mis-informed. It took about six calls to get the cellphone issues resolved. But at least they answer when you call. Forewarned is forearmed.
11 of 12 people found the following review helpful:
1.0 out of 5 stars
I really wanted to like this phone...,
By
This review is from: Dect 6.0 Cell Fusion Caller Id 2HS (Wireless Phone Accessory)
I really wanted to like this phone. Although I could not find any to see in stores, the feature set was so spectacular (DECT 6.0, ability to interface with 2 bluetooth cel phones, ability to check answering machine messages with the handsets, base keypad, headset jacks, belt clips, the ability to conference a cel and land line) that I bought it sight unseen. Buying from Amazon, of course, makes this a pleasure given their return policy.The build quality is nice. Everything fits together tightly, the buttons have a solid feel, and the LED interfaces are generally elegant and intuitive. Alot of the negative comments in other reviews are ones I did not experience -- syncing was easy and, after the first set-up, automatic. Yes, the answering machine volume is kind of soft, but it's adequate (and the fact that you can use the handsets to listen to messages makes up for this). The numeric keys are solid and all work. I bought one and it was DOA. The unit would simply not "boot up"; its screen stayed blank, although I guess it was comforting that I could illuminate it with a nice blue ;). The replacement started up and worked well, exhibiting decent range and sound quality with all features working. But here's the rub. If someone calls and gets the answering machine and hangs up in the midst of the greeting (as most phone solicitors would do, and as I have done in a number of tests), the phone goes into what I'll call a "failure mode". In essence, after such an event, the handset will no longer generate a dial tone. But, amazingly, a call can be originated from the handset while in this failure mode. Dialed digits will go through despite their being no dial tone. Unfortunately (and maybe not surprisingly), when the call goes through one is unable to hear the other party on the GE handset (although the called party can hear the person speaking into the GE handset). So, the failure seems to be that the handset -- while in this failure mode -- cannot transmit a dial tone back to the user (yet can accept and transmit the dialed digits) and cannot transmit a voice to the user (yet can transmit his voice to the caller). All in all, a lousy scenario, and one I reproduced repeatedly after observing the problem first-hand with someone hanging up mid-message. While in "failure mode" (with it being so reproducible, I figured I'd test it some more, since GE apparently did not <g>), I tried calling the phone from my (unpaired) cel phone. The GE phones all rang (handsets as well as base); however, on answering, the cel caller could not be heard on the GE handsets (yet the GE user could be heard on the cel phone). So, in short, this "failure mode" seems to cause the GE handsets to be incapable of receiving audio -- whether it be a dial tone or a caller -- yet capable of (embarrassingly) transmitting audio to a caller who cannot be heard. This "failure mode" can be cleared up by pressing the speaker phone button on the base. But this is unacceptable because it will return repeatedly and consistently when a caller hangs up without leaving a message -- which I view as a likely scenario. Sigh...maybe this is limited to this unit. But after having a previous unit that was DOA, seeing similar problems reported on the earlier model of this phone (see the 28128EE2 reviews), and noting the customer service issues reported by others, I sadly have to advise others to avoid this product.
6 of 6 people found the following review helpful:
4.0 out of 5 stars
Good Functionality but Cheap Handset,
By Classof64 (California) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Dect 6.0 Cell Fusion Caller Id 2HS (Wireless Phone Accessory)
Easy to set up. Bluetooth paired with Sanyo Katana LX and automatically reconnects flawlessly. My wife loves that she can leave her cell in her purse and answer calls on the house phone. Each handset and Base can each hold up to 200 contacts, but have to transfer each contact individually (would prefer to program one and transfer whole phonebook to other sets).Only negative so far is that handsets seem cheap. Center 4 position button sometimes doesn't respond. A few times have had feedback between microphone and earpiece with volume on max. Operation after two weeks is acceptable but have concerns as to the reliability of the handsets. If they fail, I will update my review. Update:11/17/08. I would lower my rating to a 3-. In addition to the cheap handsets, the answering machine playback volume is too low. With volume turned to maximum, many recordings are barely audible. If/when Panasonic offers a DECT 6.0, Bluetooth, answer maching phone, I will switch.
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