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Chicago-based 37signals (www.37signals.com) is a team of web design and usability specialists dedicated to simple, and usable, customer-focused design. 37signals popularized the concept of contingency/defensive design in various articles and white papers and via the web site DesignNotFound.com. The team also has conducted workshops and presentations on the topic for a variety of conferences and companies.
37signals clients include Microsoft, Qwest, Monster.com, Clear Channel, Panera Bread, Meetup, Performance Bike, and Transportation.com. Work has been featured in the New York Times, Sports Illustrated, Washington Post, on CNN, and in numerous other publications. Team members have appeared as featured speakers at AIGA Risk/Reward, Activ8, South By Southwest, HOW Design Conference, ForUse, and other conferences. Additional information can be found at www.37signals.com.This book is authored by Matthew Linderman with Jason Fried. Other members of the 37signals team include Ryan Singer and Scott Upton.
It's a little old and dated with examples from mid 00's but the basis of the info still rings true.Published 5 months ago by nate caruso
Sensible book that I can use to fill in error messages and plan error behavior when I am out of ideas. It's by my desk at work in case of emergencies.Published on July 4, 2013 by Kincaid
Defensive Design for the Web was written in 2004, but design issues described in this book are still relevant. Read morePublished on May 16, 2013 by laug
As a former marketing consultant and current Internet marketing manager who does a lot of web site work, I can definitely say that this is a book that every web designer should... Read morePublished on September 21, 2012 by Mark Harmon
You won't learn any in-depth technical knowledge from this book. Instead you will be exposed to everyday common sense - something that is rarer than gold and so obvious that it is... Read morePublished on August 19, 2011 by dogoferis
All of these guidelines seem so simple to follow and I can see how these would really have a positive impact on customer experience. Read morePublished on September 21, 2010 by eugenebinx
Software development is much too often considered a technical issue. This book takes the perspective of the user. Read morePublished on April 14, 2010 by Erik Deboutte
Some reviewers said that the book was too shallow, too wordy and focused on well-known problems. If book content is so obvious, why do we so often forget about it? Read morePublished on April 23, 2009 by Robert Drózd
This book is basically a comparison of good & bad designs as related to the topics in the subtitle. There is not much depth to any of the examples so it feels like this is the... Read morePublished on May 11, 2008 by bekalekah