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Defining Moments: When Managers Must Choose Between Right and Right Hardcover – September 1, 1997
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"The book is well-crafted, readable and interactive. --USA Today -- USA Today
From the Back Cover
Defining Moments outlines a refreshingly realistic approach to ethics in management. Badaracco shows how managers can choose, without sacrificing their values, between multiple acceptable solutions--not the one right answer that most ethicists claim exists. It is a book to be put into practice, not just read and set aside. --Andrall Pearson, Chairman & CEO, Pepsico Food Division
Critical decisions between shades of right are inescapable in our professional and personal lives and do create defining moments' for each of us. Badracco brings a clarity to the decision process that I did not think possible. --Gail Long, Senior Vice President, Group Executive, Large Corporate, BankBoston
Finally, here's a book that helps us prioritize our personal and institutional loyalties and responsibilities in decision making, wend our way through real-life moral mazes, and develop our character in the process. A crystal-clear, practical writer, Badaracco provides a new and unorthodox approach to issues of great complexity. He offers pragmatic assistance to real people weighing conflicting duties, ends, and virtues of business life. --William McLennan, University Chaplain, Tufts University
Top Customer Reviews
This book was a good resource by providing me different points of views concerning the question, and by pointing out that it's not a simple matter of making a choice (for instance, one lead by intuition and emotions, as is recommended sometimes). The cases presented point to several kinds of dilemmas: the personal ones (choosing between what's right for you and for the organisation), the managerial ones (choosing between the organisation and the people that ore working for it) and the social ones (choosing between the organisation and the larger social system it's a part of). The book also points out different sources we have for basing our decisions on.
The problem remains that values and principles often point into different directions. Ethical choice techniques such as the "sleep-test", the "golden rule" and other sources of inspiration do not solve this.
Learning from that, it becomes clear why one should not expect to find the answers to your ethical problems in this book. Finding "the" answer is "impossible". In a "defining moment", you will have to examine which values you are committed to, these values will be put to test (will you go for their implications) and they will shape your future.Read more ›
The basic premise of the book revolves around (what Badaracco calls) the "defining moments" of an individual's life; these are instances in which a person is faced with a decision that has no clear "right vs. wrong" answer (which he calls a "right vs. right" question), yet the decision the individual makes will define who the person is in times that follow. He uses three different examples of real-life quandaries that managers have faced in the past (as well as their conclusions). Badaracco does not tell his audience how they should act in a given situation, but instead, gives the audience the introspective tools needed to make better decisions that support who they are as an individual.
Again, terrific book and well worth anyone's time who is interested in the ethical decision making process.
However, something just didn't feel right. As I joined the business world and experienced dilemmas for myself, I now characterize the tone of the book as "the result is what matters".
This book is probably most useful for a PR or other type of spokesman. It's about putting the politically correct spin on things (supported by token actions) to go after the desired goal. It's worth reading to understand how businesspeople (and lawyers, politicians and other public figures) may speak and think. But if something doesn't feel right on a purely ethical level, you're not alone.
Most Recent Customer Reviews
Practical book. As the author puts it one can apply principles in one's job and their personal life also.Published 4 months ago by Patricia
Great book for my Business Ethics class. Real easy read, highly recommend.Published 5 months ago by Diana Peters
Badarocco's work is simple, yet sophisticated. He works through three character dilemmas and interweaves the applications of the great theorists in laymen terms to make this a... Read morePublished 6 months ago by Ted Fisch
What a bunch of nonsense. The author tries to teach lessons on ethical dilemmas by pointing to Communists like Jean-Paul Sartre and Che Guevara. Read morePublished 6 months ago by Paul J Pontillo
I thought that this would be another boring text book that I had to buy for school. Not so really. This book incorporates the philosophical thinking of various famous philosophers... Read morePublished 9 months ago by Rosa Bree Willems
Excellent, especially for an ethics book. Badaracco does a great job of applying ethics to situations that we can all understand. Read morePublished 12 months ago by Jake S