Customer Reviews

Defining IT Success Through The Service Catalog: A Practical Guide, Second Edition

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First of all, let me say I was optimistc when I purchased and doubtful upon receipt. This is an extremely short book and I did feel a little cheated out of my money. However, once I dug into the content I was glad I bought it. This has proven to be a valuable reference on several occasions while developing our service catalog. The examples are plentiful and relevant. One improvement for the next edition would be the inclusion of several case studies and real world implementations.

The book is relative short. It is an advantage because the book is quick to read and anyway it covers essential topics related to Service Catalogs. It is concentrating to Catalogs, there is no much about integration to other ITSM processes or tools. It provides more practical tips and tricks how to create a Service Catalog than official ITIL books.

The view for Service Catalogs offered in this book is limited to web store type of catalogs. Authors are working for newScale, so it is obvious that they promote their own products.

a) This book provides useful list of benefits that are achievable with well managed Service Catalog and thus helps to build the business case for it.
b) It provides also useful guidance for implementation.
WITH THE CONDITION that you are looking for Service Catalog with Amazon.com like shopping chart functionality. It does not provide much insight about Service Catalogs with different emphasis.

this is a book highly recommended for organizations, which are issues which are the benefits of ITIL. Easy reading, clear concepts