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7 of 9 people found the following review helpful:
5.0 out of 5 stars
Customer Service is treated as a strategy not a tactic,
By A Customer
This review is from: Delight Me...The Ten Commandments of Customer Service (Paperback)
This book suggests that all business activity must be to delight a customer. Profit is the reeward for doing a good job. not the objective. The book has a number of worksheet that I completed and it really helped me do a better job at serving the customer. I wasn't just excited to serve the customer I had tools to make it happen.
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Delight Me...The Ten Commandments of Customer Service by Richard J. George (Paperback - Oct. 1997)
$19.95
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