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The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.
Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.
Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year.
In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO.
In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.
In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author)
Amazon Exclusive Author Q&A with Tony Hsieh, Author of Delivering Happiness
1. In the book you say, "I've been an entrepreneur for most of my life." Do you think people are born entrepreneurs or do they become them?
I think usually by the time you're 12 years old, you either have the entrepreneurial spirit or you don't. I would describe the entrepeneurial spirit as a combination of creativity and optimisim.2. Could you name one particular experience that inspired you to create a company devoted to customer happiness?
For me, it's really been driven by daily examples of bad customer service in my everyday personal life.3. Was the worm farm really the invaluable catalyst for forming your business and life philosophy?
My parents tell me that as a kid I was always trying to come up with different business ideas. The idea of starting a worm farm is my earliest memory of a business idea.4. You say that you have always been an avid book reader. What are your favorite books? Which non-business book helped you grow professionally?
1:106. You describe your way to happiness starting with profits, then going through passion and finally getting to purpose. Is that the only path to business happiness?
No, that was just the path that I happened to take. Part of the purpose of the book is to help other entrepreneurs and business owners shortcut the process and encourage them to go straight to combining profits, passion, and purpose.7. You seem to have taken risks with business ideas a lot while growing up. How do you recognize a risk that you shouldn't take?
I think it just comes down to really breaking down what the worst case scenario actually is. For most of us, we're lucky to live in a time and in a society where we aren't actually ever in danger of dying from starvation or lack of shelter. Most of us have friends whose couches we can crash on in the worst case scenario, so any "risk" we take in starting a company isn't actually that big a risk.
TONY--STICK TO SELLING SHOES, PURCHASING LAND IN LV AND GIVING TO WONDERFUL CAUSES. YOUR CREATIVITY AND BUSINESS INNOVATIVENESS ABILITIES ARE SOMETHING THE NEW GENERATIONS NEED.Published 11 hours ago by Larry Poloskey
A quick, brilliant read that will leave you feeling empowered, encouraged, inspired to do your part in Delivering Happiness to the world! I only wish I had read it sooner!Published 4 days ago by TheNameIsCasie
If you think you have given it all you have never read this. Tony shows what it takes to risk everything, do anything and never, never quit. Read morePublished 4 days ago by Randy Morgan
This is a great book. In terms of business books, I can't think of many better. The first half is the story of Tony Hsieh and the second is the philosophy of Zappos. Read morePublished 5 days ago by BaconLover
My biggest takeaway is Zappos has a particular culture and it filters new employees through it. That's a useful concept and the cultural examples are helpful. Read morePublished 7 days ago by E. J.
I wish I read this book a few years ago when I was leading a turn-around strategy at an e-commerce company. Read morePublished 8 days ago by JVT
This book is changing my life and small business! It is full of practical, useful, and timely advice for any person who wants to improve relationships and grow personally or grow a... Read morePublished 9 days ago by Debbra Richards
Section 1: Stories of Tony's Journey & Young Entrepreneurial Spirit (First 35% of the Book)
- AKA Failure Never Stopped Him, Learn From Your Mistakes, Be Passionate, Be... Read more
Hello my name is Nicole Christian, I am currently a student at University of Baltimore, and enrolled in the survey Entrepreneurship course. Read morePublished 21 days ago by Nicole Christian