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Delivering Happiness: A Path to Profits, Passion and Purpose.(Book review): An article from: American Economist [HTML] [Digital]

Shelley McDonald
4.6 out of 5 stars  See all reviews (587 customer reviews)

Price: $9.95
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Editorial Reviews

Excerpt. © Reprinted by permission. All rights reserved.

Delivering Happiness: A Path to Profits, Passion and Purpose, by Tony Hsieh. New York, NY: Hachette Book Group, Inc., 2010.

Zappos.com has truly become an impressive story of dot corn success. While many of its predecessors in the Internet retail industry have failed, Zappos.com has achieved astounding success as it continues to build the brand that has seemingly taken on a life of its own.

During the past decade, the company has moved from being a fledgling, start up internet shoe store to a solid internet sensation worth more than $1 billion. Tony Hsieh, the company's CEO, has written a phenomenal book that details his path to uber-success, Delivering Happiness: A Path to Profits, Passion and...

Customer Reviews

Most Helpful Customer Reviews
59 of 66 people found the following review helpful
Format:Hardcover
Delivering Happiness is a bold promise to make in any book, let alone a business book. But Zappos CEO Tony Hsieh makes it. The autobiographical story of Tony's childhood and career at times seems self indulgent and veers into frat boy territory, Harvard style. Hsieh is open about the fact that the writing is all his and that it's not literary genius. However, he's clearly an innovative man with a ton of brain power. It is a fun and entertaining read, especially for the genre. The book's stand-out quote:

"Without conscious and deliberate effort, inertia always wins"

I am not sure the book delivers happiness. But here's what it does do, and does very well. It provides an insight into the success of one of America's trendiest and high performing companies as well as the brain of the man behind it. From my work life lens, it also shows an interesting approach to corporate culture that so far is working well for Zappos.

I put my hand up to review the book Delivering Happiness: A Path to Profits, Passion and Purpose because I'd read so much about Zappos' unique corporate environment. Innovative organizational psyches are right up my alley. Hsieh has a light and enticing story-teller's voice as he shares his youthful business adventures, Harvard stories (mostly about how little work he did and how well he performed doing that), mistakes and spiritual experiences in the rave/party years and climbing Kilimanjaro. Ultimately though, it's a book about relationships, and about how to create an environment where your best friends show up to work with you. You work hard and you play hard and you do it all together.
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457 of 584 people found the following review helpful
2.0 out of 5 stars Too much hype and not enough substance June 17, 2010
By EBSmith
Format:Hardcover
I can not believe it but after 12 years of buying my books on Amazon, I am compelled to write a review. I found this book extremely creepy.

First, I was disappointed in the flip tone of this book. The preface includes a blurb about not bothering to have the book edited by a professional editor because the author did not find it necessary and wanted to continue to poke at his past English teachers because obviously he "showed them" by being a best-selling author and not bothering to be a conscientious writer. I can not imagine having an ax to grind with a teacher I haven't seen in 20 years who may have corrected my work during my "formative years".

Second, I want to personally apologize to every [...] employee. How does one work for a fellow who prides himself on not hiring "talented people"? I am dead serious. Tony clearly states that bringing in talented people into the organization as it grew would cause the culture to change so would not be part of his strategy to build the company.

Third, I also fail to understand how drinking with your co-workers and spending nearly every waking moment with them brings profit, passion and purpose. Yes, team cohesion is obviously important. The military wouldn't function without it. Spending a happy hour with co-workers and eating lunch together for instance, makes sense. Failing to keep your job because Bob in accounting doesn't like socializing with you after work, doesn't make any sense. Failing to be promoted because you don't drink and (horror) actually go home to your kids at night, doesn't make sense.

To summarize, I would re-title this book "A Formula for Running a Successful Cult" by Tony Hsieh aka The Big Pumbah because he has mastered the most important features of a well run cult.
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41 of 50 people found the following review helpful
5.0 out of 5 stars Fabulous, exciting reading March 31, 2010
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
"Delivering Happiness" has become the trade phrase for Zappos. In this hard-to-put-down book, Tony Hseieh (CEO of Zappos) tells the story of how his life became entangled with the life of Zappos. Starting with his childhood, Tony tells how he has always had an entrepreneurial spirit: he tried to raise earthworms when he was 9, he held garage sales and sold lemonade, he had a newspaper route (and decided it was just a way for newspapers to avoid child labor laws:), he wrote a newsletter of jokes he tried to sell to friends, he sold Christmas cards, he made custom photo buttons. Then in high school he discovered computers and began learning. He got a job testing video games, then became a programmer. The little jobs continued throughout college, where he tried to find the easiest path through his classwork. When he graduated college, he took a job at Oracle just because they offered the most money. And he found a way to do as little work as possible there too. Because he was bored, Tony and his roommate created LinkExchange which they eventually sold to Microsoft for $265 million. Bored again, this is where Zappos enters his life.

Much of the rest of the book is a fascinating history of how Zappos evolved and grew from nothing to $1 billion in gross sales in less than 10 years. Along the way, Tony explains how he learned business lessons from a summer fling with playing poker in Vegas. One of those lessons was to figure out what he really wanted to get out of life. He dabbled in investing and day-trading but found them unfulfilling. He dabbled in angel funding (Zappos being one of the companies he funded). He realized he was passionate about building a company, and the beneficiary of his passion happened to be Zappos.
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Most Recent Customer Reviews
3.0 out of 5 stars PURCHASING LAND IN LV AND GIVING TO WONDERFUL CAUSES. YOUR CREATIVITY...
TONY--STICK TO SELLING SHOES, PURCHASING LAND IN LV AND GIVING TO WONDERFUL CAUSES. YOUR CREATIVITY AND BUSINESS INNOVATIVENESS ABILITIES ARE SOMETHING THE NEW GENERATIONS NEED.
Published 2 days ago by Larry Poloskey
5.0 out of 5 stars Could NOT Put This Book Down!
A quick, brilliant read that will leave you feeling empowered, encouraged, inspired to do your part in Delivering Happiness to the world! I only wish I had read it sooner!
Published 6 days ago by TheNameIsCasie
5.0 out of 5 stars Empowerment and engagement are outdated metrics when you compare the...
If you think you have given it all you have never read this. Tony shows what it takes to risk everything, do anything and never, never quit. Read more
Published 6 days ago by Randy Morgan
5.0 out of 5 stars This is a great book. In terms of business books
This is a great book. In terms of business books, I can't think of many better. The first half is the story of Tony Hsieh and the second is the philosophy of Zappos. Read more
Published 8 days ago by BaconLover
4.0 out of 5 stars A good read with several interesting concepts.
My biggest takeaway is Zappos has a particular culture and it filters new employees through it. That's a useful concept and the cultural examples are helpful. Read more
Published 9 days ago by E. J.
3.0 out of 5 stars Compulsory reading for entrepreneurs
I wish I read this book a few years ago when I was leading a turn-around strategy at an e-commerce company. Read more
Published 10 days ago by JVT
5.0 out of 5 stars Delivering Happiness: A Path to Profits - A Book for Anyone Desiring a...
This book is changing my life and small business! It is full of practical, useful, and timely advice for any person who wants to improve relationships and grow personally or grow a... Read more
Published 11 days ago by Debbra Richards
4.0 out of 5 stars Story of Journey to Success & Happiness, Learn From Tony's Experience...
Section 1: Stories of Tony's Journey & Young Entrepreneurial Spirit (First 35% of the Book)
- AKA Failure Never Stopped Him, Learn From Your Mistakes, Be Passionate, Be... Read more
Published 12 days ago by Sarah
5.0 out of 5 stars Review Delivering Happiness By: Tony Hsieh Enjoy.
Hello my name is Nicole Christian, I am currently a student at University of Baltimore, and enrolled in the survey Entrepreneurship course. Read more
Published 23 days ago by Nicole Christian
5.0 out of 5 stars Proof that People Before Profits Equals Success!
Tony Hsieh's story is so inspiring, and the thing I like about it is that it is all about the customer and making them feel special. Read more
Published 24 days ago by Always Reading!
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