Sorry, this item is not available in
Image not available for
Image not available

To view this video download Flash Player


Digital Delivery
(How does this work?)

Delivering Happiness: A Path to Profits, Passion and Purpose.(Book review): An article from: American Economist [HTML] [Digital]

Shelley McDonald
4.6 out of 5 stars  See all reviews (627 customer reviews)

Price: $9.95
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Available for download now.
Ships from and sold by
Edition: e-document (Learn more)
Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Special Offers and Product Promotions

Editorial Reviews

Excerpt. © Reprinted by permission. All rights reserved.

Delivering Happiness: A Path to Profits, Passion and Purpose, by Tony Hsieh. New York, NY: Hachette Book Group, Inc., 2010. has truly become an impressive story of dot corn success. While many of its predecessors in the Internet retail industry have failed, has achieved astounding success as it continues to build the brand that has seemingly taken on a life of its own.

During the past decade, the company has moved from being a fledgling, start up internet shoe store to a solid internet sensation worth more than $1 billion. Tony Hsieh, the company's CEO, has written a phenomenal book that details his path to uber-success, Delivering Happiness: A Path to Profits, Passion and...

Customer Reviews

Most Helpful Customer Reviews
64 of 71 people found the following review helpful
Delivering Happiness is a bold promise to make in any book, let alone a business book. But Zappos CEO Tony Hsieh makes it. The autobiographical story of Tony's childhood and career at times seems self indulgent and veers into frat boy territory, Harvard style. Hsieh is open about the fact that the writing is all his and that it's not literary genius. However, he's clearly an innovative man with a ton of brain power. It is a fun and entertaining read, especially for the genre. The book's stand-out quote:

"Without conscious and deliberate effort, inertia always wins"

I am not sure the book delivers happiness. But here's what it does do, and does very well. It provides an insight into the success of one of America's trendiest and high performing companies as well as the brain of the man behind it. From my work life lens, it also shows an interesting approach to corporate culture that so far is working well for Zappos.

I put my hand up to review the book Delivering Happiness: A Path to Profits, Passion and Purpose because I'd read so much about Zappos' unique corporate environment. Innovative organizational psyches are right up my alley. Hsieh has a light and enticing story-teller's voice as he shares his youthful business adventures, Harvard stories (mostly about how little work he did and how well he performed doing that), mistakes and spiritual experiences in the rave/party years and climbing Kilimanjaro. Ultimately though, it's a book about relationships, and about how to create an environment where your best friends show up to work with you. You work hard and you play hard and you do it all together.
Read more ›
Was this review helpful to you?
43 of 52 people found the following review helpful
5.0 out of 5 stars Fabulous, exciting reading March 31, 2010
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
"Delivering Happiness" has become the trade phrase for Zappos. In this hard-to-put-down book, Tony Hseieh (CEO of Zappos) tells the story of how his life became entangled with the life of Zappos. Starting with his childhood, Tony tells how he has always had an entrepreneurial spirit: he tried to raise earthworms when he was 9, he held garage sales and sold lemonade, he had a newspaper route (and decided it was just a way for newspapers to avoid child labor laws:), he wrote a newsletter of jokes he tried to sell to friends, he sold Christmas cards, he made custom photo buttons. Then in high school he discovered computers and began learning. He got a job testing video games, then became a programmer. The little jobs continued throughout college, where he tried to find the easiest path through his classwork. When he graduated college, he took a job at Oracle just because they offered the most money. And he found a way to do as little work as possible there too. Because he was bored, Tony and his roommate created LinkExchange which they eventually sold to Microsoft for $265 million. Bored again, this is where Zappos enters his life.

Much of the rest of the book is a fascinating history of how Zappos evolved and grew from nothing to $1 billion in gross sales in less than 10 years. Along the way, Tony explains how he learned business lessons from a summer fling with playing poker in Vegas. One of those lessons was to figure out what he really wanted to get out of life. He dabbled in investing and day-trading but found them unfulfilling. He dabbled in angel funding (Zappos being one of the companies he funded). He realized he was passionate about building a company, and the beneficiary of his passion happened to be Zappos.
Read more ›
Was this review helpful to you?
467 of 596 people found the following review helpful
2.0 out of 5 stars Too much hype and not enough substance June 17, 2010
By EBSmith
I can not believe it but after 12 years of buying my books on Amazon, I am compelled to write a review. I found this book extremely creepy.

First, I was disappointed in the flip tone of this book. The preface includes a blurb about not bothering to have the book edited by a professional editor because the author did not find it necessary and wanted to continue to poke at his past English teachers because obviously he "showed them" by being a best-selling author and not bothering to be a conscientious writer. I can not imagine having an ax to grind with a teacher I haven't seen in 20 years who may have corrected my work during my "formative years".

Second, I want to personally apologize to every [...] employee. How does one work for a fellow who prides himself on not hiring "talented people"? I am dead serious. Tony clearly states that bringing in talented people into the organization as it grew would cause the culture to change so would not be part of his strategy to build the company.

Third, I also fail to understand how drinking with your co-workers and spending nearly every waking moment with them brings profit, passion and purpose. Yes, team cohesion is obviously important. The military wouldn't function without it. Spending a happy hour with co-workers and eating lunch together for instance, makes sense. Failing to keep your job because Bob in accounting doesn't like socializing with you after work, doesn't make any sense. Failing to be promoted because you don't drink and (horror) actually go home to your kids at night, doesn't make sense.

To summarize, I would re-title this book "A Formula for Running a Successful Cult" by Tony Hsieh aka The Big Pumbah because he has mastered the most important features of a well run cult.
Read more ›
Was this review helpful to you?
Most Recent Customer Reviews
5.0 out of 5 stars :)
What a great read!
Published 5 hours ago by MARKLAR241
5.0 out of 5 stars great book
Fun to read and inspirational. For me as a young start up founder I think this book say a lot about what start up has to go through and a lot of difficult decisions have to be... Read more
Published 1 day ago by Linda
5.0 out of 5 stars Inspirational
Great read. Gives an in-depth and inspiring look into the history of Zappos. Definitely worthwhile for anyone interested in motivation, customer service, or business in general!
Published 2 days ago by Ryan
5.0 out of 5 stars Fantastic reading!
I was very pleased with this book. Tony Hsieh did a fantastic job sharing his story and Zappos. I learned a lot of things. Really interesting!
Published 3 days ago by Steph
4.0 out of 5 stars I'm glad I did
I have heard about this book for years and finally got around to reading it. I'm glad I did. I believe it has ideas for running a business, working and developing people, and just... Read more
Published 8 days ago by TC49
4.0 out of 5 stars Experience is everything when it comes to good business.
If anyone works in the sales or service industry, may find this to be an inspiring read. I picked it up after being suggested from a co-worker. Read more
Published 9 days ago by Readman99
5.0 out of 5 stars revolutionary
Very inspirational book.
It is amazing how you can be revolutionary running a tech call center company!
Published 15 days ago by Iury Salvador Lima
3.0 out of 5 stars enjoyed as bed time stories
Did not find any path breaking mantra.
But the narrative is good
There are better books on customer service and how to go about it. Read more
Published 16 days ago by AG
5.0 out of 5 stars Loved loved loved this book
Loved loved loved this book! It is a mix of inspiration with business acumen. Must read for everyone who loves real life stories on how businesses succeed when there's passion a... Read more
Published 16 days ago by Karla Puga Ramírez
5.0 out of 5 stars One of the best business marketing books I've ever read
One of the best business marketing books I've ever read. A must-read for executives or marketing people selling to consumers. Entertaining too! I enjoyed the audio version.
Published 25 days ago by busymom
Search Customer Reviews
Search these reviews only


There are no discussions about this product yet.
Be the first to discuss this product with the community.
Start a new discussion
First post:
Prompts for sign-in

Look for Similar Items by Category