Customer Reviews

Dell 19" CRT Monitor

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(1)

 

 

I have been using this monitor at 1024 x 768 resolution and have found picture quality to be sharp and very detailed. I am really impressed with photos taken using my FUJI S602ZOOM using the Finepix Viewer as a slideshow.

This CRT monitor is a bargain as they are becoming less popular due to Dell's 19" FP TFTs. I have been given to understand that text can be 'fuzzy' on the TFTs and can honestly say I have never experienced any 'fuzzyness' with this superb CRT.

Image is stable and sharp.....a quality product from DELL.

I will wait for a while when TFTs become cheaper and DELL have ironed out the 'fuzzy' problem with text.

The Dell 19" CRT monitor that runs up to 1600x1200 @ 75Hz but has a sharper picture at 1280x1024. It's quite deep at around 47cm, too. There's nothing intrinsically wrong with the monitor. The picture is even, well-defined, and gaming is good. The panel's 16ms response time is, in my eyes, more than adequate for gaming. Most observers would agree that decent TFT panels are now acceptable gaming screens. This is a great monitor if you can afford the LCD prices.

I bought this monitor along with a Dell Dimension 8300 in June 2003. It immediately impressed me with its great visuals. This monitor works great with everything I dogames, photos, web browsing, spreadsheets. Glare is minimal as well. It's heavy and big, but I don't move it much, so that's not much of a problem. There might be better monitors out there, but at this price, youre not likely to find a better monitor.

My last monitor Goldstar monitor which was great started to go last year so I decided to get a new monitor. I was going to get a dell lcd but I was on a budget and thought I could save some money buy getting another crt. Big mistake. When I got the monitor. The geomitry is terrible. The top and bottom are curved bow like which you can't adjust. The left and right corners you can adjust one side correct but the other side is uneven so I have to keep them both a little uneve. CRT's all have this problem and they lie when it says flat screen because they are not flat at all. Only LCD's are perfectly even. The corners are blurry. I run it at 1152x864 at 75hz. 60hz gives you a headache after 5 minutes. Then after all of these problems I was stupid not to return it. I had it all packed up and I decided since it weighs a ton to keep it which was a big mistake. Well this year I now have the money to afford a lcd and I decided to get a 20.1" lcd. I had many bad experiences with CRT's and if you get one it is the luck of the draw if you get one that is good. I will never get a CRT ever again.

I use to use this 19" monitor at 1280x1024 but it started to get way too blurry so I scaled down to 1024x768. The monitor isn't very bright. The monitor at work is amazingly crisp to where I can easily read text at 1280x1024 with the Compaq's 17" monitor. I'm now rebuilding my home system using all retail components (retail components, not system). I'm saving a lot of money and I can kiss dell drivers and OEM hardware problems goodbye. The dirty secret is that OEM means that it didn't pass quality tests to be retail.

I would give this product negative stars if I could. My advice, buy an Apple, their customer service is unmatched by any other I have experienced.

I have 3 Dells, nearly all the same system. My problems started with the last one purchased. From the moment of setting it up, it NEVER worked properly. We called the tech support - and the nightmare began!!

Now I have issue with any company who makes a majority of their money in an American market, whose entire sales staff is all American, or at least speaks without accents, and then suddenly when you call tech support with your valid issues you are only speaking to foreigners with such heavy accents and very little regard for American customs and ways of life.

Dell out-sources all of their tech support to India and now the Philippines, which are two countries that are far more economically depressed than ours. This becomes an apparent issue when you are trying to solve a serious tech problem and you are met with the attitude of being a spoiled and ungrateful American, and treated as if your valid problem is trivial. I chalk this up to the fact that what you spend on your computer as one purchase takes them a huge amount of time to earn. I could be wrong, but after dealing with the tech support for over two years, I feel as if I am experienced enough to make that call.

Another issue that is painfully apparent when dealing with the out-sourced tech support is that the accents are so heavy that it is very hard to understand what they want you to do, and when you repeatedly ask them to repeat themselves, they take offense. I often find myself telling them my phone has an awful connection and to please spell what they are saying. I never want to offend anyone, and usually on the phone with tech support I often feel as if my valid requests of speaking slowly and loudly and spelling do indeed offend them, and thus the quality of service dramatically decreases. I become frustrated, as do they. I don't blame the innocent support staff, they are just doing their job to the best of their ability and are human. I blame Dell for not providing the proper training for these people, if they are to troubleshoot the American market, perhaps not only computer classes are relevant, but to ease the stress of their staff, accent reducing classes would be appropriate. I have heard they may have begun that, but for this product loyal consumer it is a bit too late.

Honestly, that is just the tip of the iceberg, more a point of frustration. And if you purchase a Dell and it has any sort of issue, you will end up feeling as if you are on the Titanic and are slowly sinking to the demise of your pocketbook and sanity.

To make an extremely long story short, we bought a Dell that never worked properly, and were told that if trouble-shooting did not work that we could return it. While talking to tech support we were treated as if we didn't know how to turn it on, and were talked down to on well over 100 phone calls with tech support. Out drama began on the first day of setup and has not ended, and our warranty expired 3 months ago with the same case number as the first day of setup. Ridiculous. We were lied to, made false promises, told a million different things, insulted, and we spent about $1500 for the privilege.

We were told that there was nothing wrong with it, that it was us, 4 months and 30 phone calls later it was diagnosed with a bad motherboard. Still didn't work, again we were told firmly that it was not the computer but rather the user, 2 more months and at least 30 more phone calls it was diagnosed as a bad hard drive. Still never worked properly and ever since they replaced the hard drive they will not do anything else, claiming that the motherboard and hard drive are the computer and that there couldn't be anything else wrong - except for the user. I reminded them that they repeatedly told us that if the troubleshooting was not successful we could return the unit - and they had the audacity to tell us we were over our time and that returns need to be within the first 14 days, when we made the original complaint we were well within it!! Talk about pissed off!! We gave them the benefit of the doubt and did as they asked, we were treated as if our heads were firmly planted up our rear ends, we were told that someone would get back to us - and they never did (we heard this at least 75 times). We escalated the case - twice and were met with worse service.

Having the same case number since before my warranty expired allows the warranty to continue coverage - but no one will call back, as our issue is so great that they send us to several different departments. As soon as the warranty expired on all other issues, they stopped responding to the same one we have had since the very first day. The last week of October I left no less than 20 messages via email and voice mail with 3 different people and to date have still not received a phone call back, and most were with the people that the case had been escalated to, who are supposed to be professional and extremely qualified. My warranty expired on October 26th while actively dealing with the original issue. I have written letters, I have made phone calls, I have done as much as I have he time to do - and they have never replied. AWFUL!!

If you purchase a Dell and it has any kind of issue, you are in for a world of frustration. Like I said, we have 3, and the last one was a horrible experience, the first two never had a problem. I would never purchase another product by Dell. If I could afford to take out a full page ad in the New York Times for a year, I would do it to warn others of this horrible company.

If I had been paid a modest wage for the time I wasted dealing with tech support over this computer, I could have easily afforded to purchase a brand new, fully loaded, all the bells and whistles, wonderful customer service with an Apple computer, and still had money left over for a spa day and shopping spree. Plus I wouldn't have pissed away the original $1500 on the doorstop that Dell provided me.

RUN! RUN! RUN!

Honestly, the worst experience with any company ever.