Top critical review
109 people found this helpful
on July 29, 2010
Do not buy the V313w all in one printer. No matter how cheap the price, it is not a good buy. I purchased this printer in mid-January 2010, following my purchase of a wireless laptop and an upgrade to wireless internet. A wireless all in one printer for $100 seemed a good deal. Unfortunately, immediately after purchasing the printer, it consistently displayed a "no paper" error, even though paper was in the machine. Apparently there was an issue with the rollers not pulling the paper into the printer. Dell replaced that printer a week after purchase. Shortly after receipt of the new printer, there began intermittent errors indicating "there is a problem with the printhead". Initially, turning the printer off and then back on resolved the issue. However, occasionally the printhead needed to be wiped with a soft cloth. This problem continued until July 2010, when no amount of wiping or turning off/on resolved the problem. I called Dell technical support and endured several tortuous calls with call center reps in India. Finally, one rep suggested updating the firmware. Although the firmware was successfully updated, the problem was not fixed. As a result, Dell sent a replacement "refurbished" printer. I received the printer in the third week of July 2010. After setup, I printed two documents without problems. On the third document, I received the error message, "there is a problem with the printhead." Turning the printer off, then back on, resolved the error. The same error has continued intermittently over the past week. I'm debating about whether I will call Dell again or just admit defeat and buy an HP printer.
It should also be noted that the V313w goes through ink more rapidly than any printer I've ever used or owned. From January through July, I have purchased over $300 worth of ink cartridges from Dell for this printer, plus the free cartridges that came with the two replacement printers. I have an 8 year old HP inkjet printer connected to my desktop computer. Although I have used both printers relatively equally during this 6 month period, my HP has only required one cartridge change and has never given me any problems. I also have a 6 year old HP LaserJet that has never encountered a problem.
My advice is to buy an HP printer. Dell may be great with computers, but they have a way to go with printers - at least with the V313w.