20 of 23 people found the following review helpful:
1.0 out of 5 stars
Dell's support team told me God had killed my computer, August 19, 2006
This review is from: Dell Dimension 4600 - Micro tower - 1 x P4 2.8 GHz - RAM 512 MB - HDD 1 x 40 GB - CD-RW - Extreme Graphics 2 - Win XP Home - Monitor : none (Personal Computers)
My Dell Dimension has crashed three times in six weeks.
I just went out and bought an HP computer as I now understand that Dell will not help me, despite the fact that the Dell PC is still under warranty. They refuse to proceed unless I agree to "troubleshoot" once again and I have refused.
I posted elsewhere nearby about my adventures under my desk, crawling around as ordered by Dell staff-persons in India, squinting to try to see the tiny parts, tremblingly trying to rearrange them as instructed.
I forgot to include that, last week, when the computer crashed yet again, my support person was a gentleman with a very soft voice and a lovely lilting accent. He had me open up the computer and fiddle with miniscule wires and tiny pieces of plastic for a while, and then the computer expired completely.
It had previously made whirring wheezing noises and displayed external lights. Now it ceased breathing and only a small green light deep inside it blinked faintly, like a fading heartbeat.
"This is an act of God," the man said, in that wonderful accent.
"REALLY?" I cried. "What is?"
"Your computer is finished as the result of an act of God."
"Wait... you think God is personally interested in MY motherboard and processor, in Atlanta, Georgia, on a Tuesday morning?"
"This is what is called, under your warranty, 'an act of God,'" he said.
"All right. Well, what does that mean?" I asked, marveling that Dell's warranty included a spiritual component.
"It means," he said, "that your computer is no longer covered by your warranty."
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7 of 7 people found the following review helpful:
2.0 out of 5 stars
Decent System - Beware Power Problems/Customer "Service", October 6, 2004
This review is from: Dell Dimension 4600 - Micro tower - 1 x P4 2.8 GHz - RAM 512 MB - HDD 1 x 40 GB - CD-RW - Extreme Graphics 2 - Win XP Home - Monitor : none (Personal Computers)
I bought the 4600 directly from dell a little over a year ago. For most of the time till now, it performed beautifully; quiet and hard working. Then, one day, it refused to turn on. I thought it might be something with the power supply but I called Dell anyway to see what was wrong, after a scripted dialogue, I was told the motherboard was bad! I couldnt believe that, it didnt fit in with the problem I had told tech support about. So i went and purchased my own power supply, installed it, and wham! it worked. Taking a close look at the power supply that came with my Dell, I found it was some third party piece of junk, rated at a maximum output of 250mhz! That may be ok for very light work, but with 2 hard drives, 2 cdrom / dvd drives, a floppy drive, and multiple USB peripherals there was no way it could hold up! So beware, if you buy one of these, either take a look at the power suply or have someone experienced do it. Do not talk to Dell about it, they will try to sell you a $50.00 replacement if it dies. If you have multiple USB devices (printers, mice, etc) and plan to add storage.. Upgrade the Power Supply. I cannot say this enough. Customer Beware!
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8 of 9 people found the following review helpful:
1.0 out of 5 stars
4600 Dimension, January 26, 2006
This review is from: Dell Dimension 4600 - Micro tower - 1 x P4 2.8 GHz - RAM 512 MB - HDD 1 x 40 GB - CD-RW - Extreme Graphics 2 - Win XP Home - Monitor : none (Personal Computers)
I have one and the power went out and now I am also being told that the motherboard has to be replaced. I can't understand how this company has stayed in business. I thought that this company had better customer service, but everytime I call I get someone who can't speak English and had a hard time trying to understand what they are saying. I would NEVER BUY ANOTHER COMPUTER FROM DELL, AND IF I CAN FIND A WAY I WILL SUE THEM SINCE I CAN'T GET A REPLACEMENT FOR PRODUCT THAT SHOULD HAVE NEVER BEEN PUT ON THE MARKET TO START OFF WITH.
The funny part is that they are still selling this but with another name put on it.
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