Customer Reviews

Dell E197FP 19-inch Flat Panel Monitor

5 star:		(7)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

Before buying this monitor I was a bit skeptical about it's stunning reviews but honestly, this is hands down the best 19" LCD out there. Add the fact that it's only slightly over 200 bucks and it gives a guy a warm fuzzy feeling knowing he got a great deal. The picture quality is brilliant the design of the stand and frame are very pleasing. The adjustment control buttons are simple to use as well as pleasing to the eye. I've heard several buyers complain about the lack of a separate "brightness/contrast" button but I didn't feel it was a problem and in fact I think adding more buttons would detract from the nice clean lines of this monitor. For this price this is an outstanding value and I'd recommend it to anyone. Extraordinarily Nice !

I ordered this monitor instead of the wide screen version. The screen is actually huge and much taller than the WS version. This monitor is better for gaming, graphic design, CAD etc. Order WS if you watch a lot of movies on the computer.
I love the monitor but find that the size and brighness of the LCD screen will give you a headach after a while. I would recommend a great 17" LCD over a good 19-20" LCD if you mostly surf or do computer work. Just my preference. Bigger may not be better....it's like sitting 2 feet from your family room TV screen. Ladies, good luck convincing your tech-hungry husbands of this.

What a change from the old style monitors!! I couldn't believe the difference when we hooked it up. And now that I have a newer computer, the 3D graphics just rock on this monitor! I highly recommend it! You can't beat it for the price!

This is a very good quality monitor from Dell. I got it for a very reasonable price through Amazon.com. The image is very sharp and not even think above the state of the art resolution on the monitor. I highly recommend this product. Good price for your money.

Works great right out of the box. I make my living looking at this 50+ hours a week, and the performance that this monitor provides for the kind of money is unbelievable! You couldn't possibly go wrong with this one!

The reason I am rating this low is because I ordered this product used and when I received it, it was not packed very well and the lcd monitor was damaged. It was not usable at all. Money was refunded.

In Agust of 2006 when I purchased my new Dell XPS400 ,the package they where selling ,had the desktop coming with a 20" widscreen LCD . In order to save money on the package I "downgraded" to the 19" E196FP LCD monitor ! Wel it turned out to be a good decision becasue now after installing a TV Tuner Card an ATI TV Wonder Elite and also upgrading my graphics card which has dual monitor capability .I have room on my desk for two of these monitors .I want the same exact monitor becasue its been such a great one with a wonderful picture ,so far I like everything about it and I am very happy to see I can still obtain one at a even better price then my originial purchase price !

I have owned one of these monitors for over two years and it works great. Every picture is crisp and clear, and the fact it's only a few inches deep means I have that much more space on my desk for other things. I'm even thinking of buying another to have a duel monitor system at home like my work.

I bought this bundled with the much maligned Dell Dimension E310. It has served me well since 9/2006. It is a solid VGA connected monitor, but I wonder how it compares to Dell's digital offerings!

I would give this product negative stars if I could. My advice, buy an Apple, their customer service is unmatched by any other I have experienced.

I have 3 Dells, nearly all the same system. My problems started with the last one purchased. From the moment of setting it up, it NEVER worked properly. We called the tech support - and the nightmare began!!

Now I have issue with any company who makes a majority of their money in an American market, whose entire sales staff is all American, or at least speaks without accents, and then suddenly when you call tech support with your valid issues you are only speaking to foreigners with such heavy accents and very little regard for American customs and ways of life.

Dell out-sources all of their tech support to India and now the Philippines, which are two countries that are far more economically depressed than ours. This becomes an apparent issue when you are trying to solve a serious tech problem and you are met with the attitude of being a spoiled and ungrateful American, and treated as if your valid problem is trivial. I chalk this up to the fact that what you spend on your computer as one purchase takes them a huge amount of time to earn. I could be wrong, but after dealing with the tech support for over two years, I feel as if I am experienced enough to make that call.

Another issue that is painfully apparent when dealing with the out-sourced tech support is that the accents are so heavy that it is very hard to understand what they want you to do, and when you repeatedly ask them to repeat themselves, they take offense. I often find myself telling them my phone has an awful connection and to please spell what they are saying. I never want to offend anyone, and usually on the phone with tech support I often feel as if my valid requests of speaking slowly and loudly and spelling do indeed offend them, and thus the quality of service dramatically decreases. I become frustrated, as do they. I don't blame the innocent support staff, they are just doing their job to the best of their ability and are human. I blame Dell for not providing the proper training for these people, if they are to troubleshoot the American market, perhaps not only computer classes are relevant, but to ease the stress of their staff, accent reducing classes would be appropriate. I have heard they may have begun that, but for this product loyal consumer it is a bit too late.

Honestly, that is just the tip of the iceberg, more a point of frustration. And if you purchase a Dell and it has any sort of issue, you will end up feeling as if you are on the Titanic and are slowly sinking to the demise of your pocketbook and sanity.

To make an extremely long story short, we bought a Dell that never worked properly, and were told that if trouble-shooting did not work that we could return it. While talking to tech support we were treated as if we didn't know how to turn it on, and were talked down to on well over 100 phone calls with tech support. Out drama began on the first day of setup and has not ended, and our warranty expired 3 months ago with the same case number as the first day of setup. Ridiculous. We were lied to, made false promises, told a million different things, insulted, and we spent about $1500 for the privilege.

We were told that there was nothing wrong with it, that it was us, 4 months and 30 phone calls later it was diagnosed with a bad motherboard. Still didn't work, again we were told firmly that it was not the computer but rather the user, 2 more months and at least 30 more phone calls it was diagnosed as a bad hard drive. Still never worked properly and ever since they replaced the hard drive they will not do anything else, claiming that the motherboard and hard drive are the computer and that there couldn't be anything else wrong - except for the user. I reminded them that they repeatedly told us that if the troubleshooting was not successful we could return the unit - and they had the audacity to tell us we were over our time and that returns need to be within the first 14 days, when we made the original complaint we were well within it!! Talk about pissed off!! We gave them the benefit of the doubt and did as they asked, we were treated as if our heads were firmly planted up our rear ends, we were told that someone would get back to us - and they never did (we heard this at least 75 times). We escalated the case - twice and were met with worse service.

Having the same case number since before my warranty expired allows the warranty to continue coverage - but no one will call back, as our issue is so great that they send us to several different departments. As soon as the warranty expired on all other issues, they stopped responding to the same one we have had since the very first day. The last week of October I left no less than 20 messages via email and voice mail with 3 different people and to date have still not received a phone call back, and most were with the people that the case had been escalated to, who are supposed to be professional and extremely qualified. My warranty expired on October 26th while actively dealing with the original issue. I have written letters, I have made phone calls, I have done as much as I have he time to do - and they have never replied. AWFUL!!

If you purchase a Dell and it has any kind of issue, you are in for a world of frustration. Like I said, we have 3, and the last one was a horrible experience, the first two never had a problem. I would never purchase another product by Dell. If I could afford to take out a full page ad in the New York Times for a year, I would do it to warn others of this horrible company.

If I had been paid a modest wage for the time I wasted dealing with tech support over this computer, I could have easily afforded to purchase a brand new, fully loaded, all the bells and whistles, wonderful customer service with an Apple computer, and still had money left over for a spa day and shopping spree. Plus I wouldn't have pissed away the original $1500 on the doorstop that Dell provided me.

RUN! RUN! RUN!

Honestly, the worst experience with any company ever.