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BEWARE THE DANGERS OF COUNTERFEIT Li-Ion Batteries!
on June 18, 2015
ONE WEEK AGO, THE BATTERY I BOUGHT FROM THIS RESELLER IN SEPTEMBER 2014 OVERHEATED, EXPLODED & CAUSED A FIRE IN MY HOME & DESTROYED MY PC. Thinking it was a Dell OEM, as advertised here by the reseller, I worked with Dell to investigate root cause. Based on Dell's forensics, THIS BATTERY WAS PROVEN TO BE COUNTERFEIT!
I ordered & received this battery in September 2014. It came quickly, as promised. It was labeled as Dell OEM, as promised. It charged OK and held its charge for several hours, as promised. All was good - UNTIL LAST WEEK -
At 2:45am, my wife & I were awakened by a loud noise in the next room. I jumped up, ran in and found our Dell Laptop and our table cloth on fire. It had been powered off for ~ 7 hours and was NOT connected to AC power. It was just sitting on a table, lid closed.
I snuffed out the table cloth fire, grabbed the computer and got it outside onto the patio. I was able to remove the battery from the PC and leave it outside. Just as I got back inside & closed the door, the battery exploded in a major way (see the photo).
The PC is toast. The house smells of burnt plastic. Our table cloth was burned through and the table itself was severely damaged by the small, but very intense fire. Had we not been awakened by the initial noise, this situation could have been much worse, not just for us, but for also our neighbors since we live in a high rise apartment.
Amazon put me in contact with Dell. I sent them photos and details of the explosion. A Dell Safety Investigator promptly called me and asked for certain additional photos. After I provided the additional photos, he called me back and walked me through the evidence that concluded this battery is COUNTERFEIT.
Even though this battery was advertised and was actually labeled as OEM, it is COUNTERFEIT. Anomalies in the labeling and certain internal construction features, which we would normally never see, provide the proof. I am an engineer myself and have done failure analysis before, so am satisfied with this conclusion. I'm now waiting on Amazon for their response.
BUT PEOPLE, PLEASE BE AWARE, THIS RESELLER IS PROMOTING COUNTERFEIT Li-Ion BATTERY PACKS WHICH ARE VERY DANGEROUS DUE TO SUB-STANDARD DESIGN & LACK OF PROPER SAFETY FEATURES.