Customer Reviews

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4.0 out of 5 stars
Dell Inspiron i3647-1233BLK Desktop (Windows 7)
Price:$344.95 + Free shipping with Amazon Prime
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18 of 18 people found the following review helpful
on October 7, 2014
I received this PC August 28, 2014. Keep this date in mind as you read the events that followed. This PC had Bluetooth problems right out of the box. I tried to work with Dell tech support, but they have proved to be ineffective, bordering on incompetent. To make matters worse, Dell has farmed out their tech support and all front line contact (sales or service) to India based companies. I understand the cost benefits for Dell doing that, but the level of service, the competency of the techs, lack of escalation channels, depending on the tech, language barriers and just plain poor customer service have dropped Dell from a world class OEM and support company down to worse than average. I have had so much of my time wasted by this company. Endured no less than 6 Indian tech support folks who all say they will absolutely take care of the issue and none did. Dell sent out 3 different technicians to my home to replace parts. It never got fixed. I have tried every avenue possible to find a way to get to a live American Dell manager in Austin, TX to stop all this stupidity, but Dell has absolutely locked out access to any domestic contacts. India is all you get. The owner of Dell may be the only employee left in the US??? They finally gave up and said they would just replace it and would arrive in 2 weeks. As you can guess, at the two week point they call and say that did not work because they did not pay attention to the fact I bought it with Win 7. So they say will take another 2 weeks if I want as I originally purchased. I made one last futile attempt to get back to Dell corporate in the US, but was just routed to another India contact with an American name. He claimed he will escalate higher and better than the previous supervisor, who said it will ship by Oct 10th. But after no updates, I emailed Shawn yesterday and his update was, “Order 701205920 is now scheduled for build. I have it added to the factory escalation list . . .” which basically means it sat idle for the last 4 days. At this point, I doubt it could even possibly ship by the 10th and who knows if I will ever get it! I almost returned it to Amazon for a refund, but when the 1st supervisor said he was replacing it, I trusted him (my mistake). By the time he finally admitted two weeks later nothing had happened and would be at least 2 more weeks, I was already past the Amazon 30 day return window. So it is now Oct 7, 2014, 40 days since this nightmare started and still sitting here with a PC that does not work and missed commitment after missed commitment from Dell. I can tell you for sure . . . it’s not the same Dell you remembered and trusted. If anyone has any doubts of the accuracy of this review, I have all the emails back and forth with the various Dell India contacts to substantiate it. Buyer beware.
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19 of 20 people found the following review helpful
on July 10, 2014
This will be returned tomorrow because it appears to be defective. When its replacement arrives I'll probably revise the 3-star rating, up or down.

About three hours after setup I was using the mouse while online and the screen went black, then the "Windows is starting up" screen appeared, then the "Welcome" screen, then the "Logging off" screen. This was occurring in a kind of loop. The screens were coming and going quickly and I just sat back and watched the show for about four cycles, then shut off the machine.

This afternoon, the monitor would go black after a very short period of time. Thinking it might be doing a sleep mode I tried to change it in Control Panel / Power Options, but Power Options were greyed out and "not available" to me. Something about a "handle".

Two online chat sessions with Dell, and then a 2-hour phone tech support call, didn't remedy the situation. Giving credit where it's due, the rep was tenacious about finding a fix.

So the tower goes back tomorrow and I've requested a replacement. When that comes and setup is complete, I can revise the 3-star rating up or down. Right now I'm assuming the best, i.e., these issues are an anomaly and the replacement will be fine. (My husband's Windows 7 system has none of those issues.)

There are pros: The compact size makes sense. (Old desktops were big boxes filled with mostly empty space.) It's quiet. It's Dell and we've had excellent luck with many of their systems. It has Windows 7 so I could load my antique MS Office 2003 programs.

The cons: The CD/DVD tray is vertical so when a disk is inserted, gravity kicks in and the disk doesn't seem to be stable.

UPDATE 7/14/14: I had intended to return the replacement today. Received replacement PC on 7/12; did setup on 7/13. As before, setup was easy. I was thrilled when both issues on the first system were fine with this one. Then I tried to install programs. The CD/DVD drive was defective. When MS Office Suite CD was inserted there was no auto run; it did nothing. In Explorer file manager, the drive read as empty. Tried to play music CDs; none would play. Launched Media Player to see if they were recognized; they weren't.

I laid the tower on its side so the CDs would be horizontal. Tested 7 or 8 discs, both musical and data. For some reason it played Johnny Cash -- but no others -- and wouldn't play Johnny Cash a second time.

I requested a refund from Amazon and printed labels, etc. Then, this morning I turned it on to uninstall the antivirus I'd loaded yesterday to prepare for packing. First, just for kicks, I tried the CD drive... and it worked fine. Every CD played fine; my Office program loaded fine. I'll test it for a week or two and may end up not returning. It seems like a good unit and if no other glitches, will keep it.

Regarding the first issue when Control Panel/Power Options weren't available, per the internet this is common. A "fix" is not consistent, and sometimes never happens. Some have fixed it by disabling/uninstalling Bluetooth or Roxio software. If Samsung, disable their "fast start" function. Some uninstall some battery option, shut down the system, and when it reboots the battery is restored automatically and the Power Options are available. Some go deep into the registry and make changes in DOS, which I would never attempt. Often, once "fixed", the next time the system boots the problem reappears. Saw same complaint about systems by Dell, Samsung, HP, and Lenovo. Sounds like computer companies are loading systems with programs and options, but they don't bother to test to see what impact that will have on the overall functionality of Windows.

Per the Dell Rep, the system should be shipped with two CDs: (1) operating system, and (2) drivers. Neither of mine had CDs enclosed. (Loses 1/2 star.)

Also note that if you'll want/need Dell support in the future, you'll need to contact them and do a Transfer Of Ownership from Amazon to yourself. No big deal; I just wouldn't have known. There is absolutely ZERO documentation/information included. (Loses 1/2 star.)
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10 of 11 people found the following review helpful
on July 26, 2014
This is a preliminary report. I have had four or five Dell computers in the past. I have had a lot of problems with viruses and have switched most of my on-line stuff to an I-pad I purchased because Apple doesn't seem to have the virus problems that PCs do. I bought this :bare bones" computer because I have trouble making changes and I'm used to Windows 7 and Dell. That being said, if I am beleaguered with viruses within a couple of years this will be my last PC.

Didn't get off to a great start. The first Dell-i3647-1233BLK Desktop arrived and within a couple of days I was having problems with it. I worked with the Dell folks and continued to have problems so they suggested I contact Dell before my 30-Day return time expired. The process for an exchange couldn't have been easier. (I did have the option for a total refund--but I thought I'd give it another try.) Amazon e-mailed me a mailing label; I boxed the computer up and took it to a UPS store. The very next day I had the replacement.

I'll give this some time before I rate it. I do give Amazon 5 stars ***** for customer service; a relatively painless experience.
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7 of 7 people found the following review helpful
on August 28, 2014
Good machine. Compact. Came with Computer Security Password software installed. Appeared to me that it could be bypassed.
Not so. First session on the new computer great. Second session not possible. My attempt to bypass the 'create a password' step in my first session resulted in an unknown password having been created. Since I had not created a computer security password during my first session using the computer, I couldn't provide a password to allow me to use my computer for the second session. The only solution to this problem was 'reload System 7'. Dell promptly provided a System 7 disk at no charge. But it occurs to me that inclusion of non critical software w/o option to bypass is overkill.
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7 of 7 people found the following review helpful
on September 2, 2014
Was hesitant to buy a computer online, but glad I did. Got it to replace a failing desktop. Didn't want to spend a lot or deal with a Windows 8 learning curve, and this computer was a great solution. Way faster than my old one and no issues. Love it!
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4 of 4 people found the following review helpful
on October 4, 2014
I purchased this for my parents. They use it for basic things like paying bills and browsing the internet. For these purposes it is great. The stock 4GB ram is more than enough for running simple applications and tasks. I suggest this as a buy for a child or senior citizen who is either new to computers, or just wants a reliable PC that gets the job done.
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5 of 6 people found the following review helpful
on September 11, 2014
I got it in the mail and it took a while to set it up because it was a factory set new system so i had to personalize my windows, but the computer comes with mcafee antivirus and it uses its own firewall (shutting windows firewall off) in 10 minutes i had so many viruses and ads poping up i couldnt do anything. i tried to download microsoft security essentials but the viruses we already affecting the computer so bad that it just downloaded more viruses instead of security essentials. So i had to FACTORY RESET and then immediately uninstall mcafee and instal security essentials and turn on the windows firewall. after all that the computer is working well and no more viruses or ads!!!!!!!
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3 of 3 people found the following review helpful
on October 6, 2014
We are using it strictly for streaming; Netflix, Hulu, Slingbox, etc. Small and compact design fits in well near living television. And our remote control is a wireless keyboard and mouse! For the price it works a lot better than the Roku and Netgear streaming boxes. And with the added dimension of allowing me to check work emails while laying on the couch!!!
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3 of 3 people found the following review helpful
on September 19, 2014
Fantastic little computer. Love that it is loaded with Windows 7. Has lots of power for everyday computing. Not a gamer by any means but very good a performing every day tasks, watching videos and internet surfing. Just loving it and thought the price was very good also. Highly recommend this model!
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3 of 3 people found the following review helpful
on July 26, 2014
Would not boot up out of the box. Dell contacted, troubleshooting negative, trouble ticket opened. Parts to be dispatched, technician to be scheduled.
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