Customer Reviews

Dell Optiplex GXA Desktop (300-MHz Pentium II, 128 MB RAM, 4.3 GB hard drive) + Dell 17" Monitor

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The computer came promptly, however the 17' monitor that was advertised to be included is missing. The computer seems to be ok. However they do not respond to my emails. The company

Dude, don't buy a Dell. I bought Dell's years ago and they purred along for years. When I upgraded the computers in my office this time, I bought Dells - against the advice of my computer consultant.

When they came, they didn't work. I bought the deluxe service package - the one where they come on site if they need to. Here's how that works:

1. If you call, 3 of 4 times you're on hold for 15 minutes, then there is a click and you're disconnected. 45 minutes on hold, then someone picks up the receiver and hangs up on you. If you call 40 times this will happen 30 of the 40.

2. Once you get them, they will say it's a software problem and it's not their responsibility - call Microsoft. If you call Microsoft, they tell you that, since you bought it from Dell, they are the reseller, and you need to deal with them on all operating system issues.

3. You call back to Dell, and they try to sell you more support and refuse to address the issue (after hanging up on you three times first).

4. I finally called Geeks on Call - they looked at the machines - said it was a 'bad build' and that it was a Dell problem. I paid another $500 to them to get the machines running.

5. I asked Dell for the money back for the service contract - they refuse.

dell is good but don't judge product's buy there picturs